Service Desk Specialist
2 weeks ago
About the Role:
Sanlam Group Technology is seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely and effective support to our customers through the receipt and logging of problems and the coordination of rapid and appropriate responses for basic problem resolution.
Key Responsibilities:
- Deliver a first-line support service via the Service Desk by logging Incidents and Service Requests received telephonically and via email.
- Offer technical advice to end-users, working as part of a team to share knowledge and increase performance standards.
- Actively troubleshoot to identify, assess, record, resolve, and/or escalate incidents and service requests, ensuring they are handled within the agreed SLA and according to the agreed processes.
- Provide daily feedback to end-users on outstanding active calls.
- Manage a variety of tasks and activities, adjusting priorities to satisfy business needs.
- Work within defined deadlines as part of a team and on an individual basis, ensuring assigned work is effectively managed.
Requirements:
- Grade 12
- ITIL Foundation certified (preferable)
- A+ and N+ certification (preferable)
- Diploma/Degree in Information Technology (advantageous)
- 2 years of working experience on a Service Desk Agent
What We Offer:
Sanlam Group Technology is committed to building strong, lasting relationships with our employees. We offer a range of benefits and opportunities for growth and development, including:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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