Help Desk Specialist

20 hours ago


Cape Town, Western Cape, South Africa Spinnaker Software Full time
Job Title: Help Desk Consultant

We are seeking a skilled and experienced Help Desk Consultant to join our Customer Support Department at Spinnaker Software.

Key Responsibilities:

  • Assist end-users in logging calls, troubleshooting, and escalating calls to relevant departments.
  • Provide technical support for hardware and software issues.
  • Develop and maintain a thorough understanding of our clients' systems and applications.
  • Communicate effectively with customers and internal teams to resolve issues efficiently.

Requirements:

  • IT graduates with A+ and N+ certification or equivalent experience.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and thrive in a problem-solving environment.
  • Punctuality, reliability, and a team player attitude.

Working Conditions:

The team works shifts of 8 hours between 6:30 and 23:00, with standby and overtime required from time to time. Our clients are in the retail industry, and we support them beyond 8:00 to 17:00.

What We Offer:

This is a great opportunity to kick-start your career at Spinnaker Software. We welcome applications from motivated and skilled individuals who are passionate about providing exceptional customer support.


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