Help Desk Specialist
20 hours ago
We are seeking a skilled and experienced Help Desk Consultant to join our Customer Support Department at Spinnaker Software.
Key Responsibilities:
- Assist end-users in logging calls, troubleshooting, and escalating calls to relevant departments.
- Provide technical support for hardware and software issues.
- Develop and maintain a thorough understanding of our clients' systems and applications.
- Communicate effectively with customers and internal teams to resolve issues efficiently.
Requirements:
- IT graduates with A+ and N+ certification or equivalent experience.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and thrive in a problem-solving environment.
- Punctuality, reliability, and a team player attitude.
Working Conditions:
The team works shifts of 8 hours between 6:30 and 23:00, with standby and overtime required from time to time. Our clients are in the retail industry, and we support them beyond 8:00 to 17:00.
What We Offer:
This is a great opportunity to kick-start your career at Spinnaker Software. We welcome applications from motivated and skilled individuals who are passionate about providing exceptional customer support.
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