Senior Cleaning Operations Manager

2 months ago


Johannesburg, Gauteng, South Africa TalentCru Full time
Senior Cleaning Manager Job Description

TalentCru is seeking a highly skilled and experienced Senior Cleaning Manager to oversee and manage all aspects of our cleaning operations. As a key member of our team, you will be responsible for leading a team of cleaning professionals and ensuring that our facilities are maintained to the highest standards of cleanliness and hygiene.

Key Responsibilities:
  • Cleaning Operations Management: Plan, coordinate, and manage cleaning activities across multiple sites or facilities.
  • Standard Implementation: Develop and implement cleaning procedures, standards, and quality control measures.
  • Team Leadership: Train, mentor, and supervise cleaning managers and staff, ensuring effective communication and performance management.
  • Quality Assurance: Conduct regular inspections to ensure cleanliness, hygiene, and adherence to standards.
  • Collaboration: Work with other departments to prioritize cleaning needs and ensure efficient service delivery.
  • Inventory Management: Monitor and manage cleaning supplies and equipment, coordinating procurement and stock replenishment.
  • Maintenance Coordination: Address maintenance or repair needs related to cleaning equipment and facilities.
  • Compliance: Ensure compliance with cleaning procedures, health and safety regulations, and customer requirements.
  • Customer Service: Respond promptly and professionally to customer inquiries or complaints related to cleaning services.
  • Continuous Improvement: Implement initiatives to optimize cleaning processes, productivity, and customer satisfaction.
  • External Management: Oversee the management and supervision of external cleaning contractors or vendors, if applicable.
  • Reporting: Prepare and present reports on cleaning operations, performance metrics, and budget utilization.

Requirements:

  • Leadership and management skills to effectively supervise and motivate a team.
  • Strong work ethic and attention to detail.
  • Excellent customer service skills and a customer-focused mind-set.
  • Ability to work well under pressure and meet deadlines.
  • Flexibility and adaptability to handle changing priorities and demands.


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