Hotel Executive Director

5 hours ago

Kimberley, Northern Cape, South Africa Country Hotels Full time
Job Description

Country Hotels is a leading hospitality group seeking an experienced General Manager to oversee the operational functions of our properties.

Duties and Responsibilities
  • Ensure full compliance with operational controls, policies, procedures, and service standards.
  • Lead all key property issues including capital projects, maintenance, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Manage ongoing profitability by ensuring revenue and guest satisfaction targets are met and exceeded.
  • Develop improvement actions and carry out cost savings.
  • A strong understanding of financial statements and the ability to react with impactful strategies.
  • Closely monitor business reports on a daily basis and make decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
  • Maximise room yield and hotel revenue through innovative sales practices and yield management programs.
  • Prepare daily and monthly financial reporting.
  • Draw up plans and budget (revenue, costs, etc.).
  • Act as a final decision maker in hiring key staff.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.

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