Retail Operations Manager

1 week ago


Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time
Job Summary

We are seeking a highly skilled Retail & Warehouse Manager to lead our retail store and warehouse operations. As a key member of our team, you will be responsible for managing day-to-day operations, developing sales strategies, and ensuring high levels of customer satisfaction.

Key Responsibilities
  • Manage and coordinate retail store and warehouse operations to achieve sales targets and maintain a high level of customer satisfaction.
  • Develop and implement sales strategies to drive revenue growth and improve customer engagement.
  • Recruit, train, and supervise retail staff to ensure excellent customer service and a positive store environment.
  • Monitor inventory levels and manage stock replenishment to minimize waste and optimize sales.
  • Analyze sales data to identify trends and opportunities for growth, and make data-driven decisions to improve sales performance.
  • Maintain a clean and organized store and warehouse environment, and ensure compliance with health and safety regulations.
  • Coordinate with vendors and suppliers to optimize product offerings and negotiate favorable terms.
  • Handle customer inquiries, complaints, and returns in a professional and courteous manner.
  • Prepare and analyze sales reports and financial data to inform business decisions.
Requirements
  • Proven work experience as a Retail & Warehouse Manager or similar role, with a strong track record of success.
  • Strong leadership and organizational skills, with the ability to motivate and manage a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and vendors.
  • Knowledge of retail and warehouse management best practices, with a focus on customer satisfaction and sales growth.
  • Proficiency in Microsoft Office and Point of Sale (POS) systems, with the ability to analyze data and make informed decisions.
  • Bachelor's degree in Business Administration or relevant field, preferred.


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