Retail Operations Manager

3 days ago


Johannesburg, Gauteng, South Africa Carrol Boyes Full time

Carrol Boyes, a leading homeware retailer, is seeking a highly motivated and experienced Store Manager to oversee its store in Johannesburg.

Key Responsibilities:

The successful candidate will play a critical role in managing retail operations, ensuring the success of the store, and delivering exceptional customer service.

Main Duties:

  • Revenue Growth: Develop and implement strategies to increase sales revenue while effectively managing expenses.
  • Inventory Management: Conduct weekly stock takes and ensure accurate inventory management.
  • Store Operations: Complete store operational requirements by scheduling and assigning employees, and following up on work results.
  • Staff Management: Maintain store staff by recruiting, selecting, orienting, and training employees. Coach, counsel, and discipline employees as needed.
  • Financial Management: Prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to ensure financial targets are met.
  • Customer Focus: Identify current and future customer requirements by establishing rapport with potential and actual customers, ensuring exceptional service.
  • Merchandise and Services: Ensure the availability of merchandise and services by approving contracts and maintaining inventories.
  • Store Security: Secure merchandise by monitoring security systems and maintaining a safe and clean store environment for employees and customers.
  • Compliance: Maintain the stability and reputation of the store by complying with all legal requirements.
  • Visual Merchandising: Set up effective marketing displays for the sales floor and store windows to enhance the shopping experience.
  • Cost Management: Manage all controllable costs to keep operations profitable.
  • Sales Analysis: Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
  • Customer Complaints: Respond to customer complaints and comments, ensuring a positive shopping experience.
  • Market Monitoring: Stay informed about market trends in the retail industry and monitor local competitors' activities to stay competitive.
  • Company Policies: Maintain compliance with all company policies and procedures.

Requirements:

  • Matric
  • Diploma in Retail Management – advantageous
  • 5 years of sales experience
  • 2 years of experience as an Assistant Manager or Manager in a high-end retail environment
  • Solid homeware retail product experience
  • Visual merchandising experience
  • Experience leading a team of 5 or more employees for at least 2 years

If you are a results-driven and customer-focused individual with a passion for retail management, we encourage you to apply for this exciting opportunity.



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