Technical Service Coordinator
8 hours ago
We are seeking a skilled Technical Service Advisor to join our team at Trysome Auto Electrical.
About the RoleThe primary function of this position is to coordinate the activities of Auto Electricians, ensuring customer requirements are met in a timely manner. Key responsibilities include:
- Coordinating auto electrician activities and ensuring all paperwork is handled according to company policy and procedures.
- Liaising with customers regarding bookings, queries, breakdowns, enquiries, and complaints.
- Ensuring services are supported by a customer order (hard copy, faxed, or emailed).
- Logging calls on customer route sheets as well as planning boards.
- Signing off all paperwork from technicians/auto electricians (job cards, daily timesheets, and checklists, etc.).
- Reporting before 09:00 am every day any absenteeism (sick, annual leave, or training) to the person in charge of registers.
To be successful in this role, you will need:
- A minimum of 3 years' experience in a technical service position or in an auto electrical business.
- Excellent communication skills with good telephone etiquette.
- Computer literacy, including MS Office (email), Word, Excel, and SAP.
- A drivers license.
A certificate in customer service would be advantageous.
Salary InformationThe estimated salary for this position is around $60,000 - $80,000 per annum, depending on location and experience.
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Technical Support Specialist
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Business Operations Coordinator
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Office Coordinator
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