Technical Support Specialist
2 weeks ago
We are seeking a skilled and customer-focused Technical Representative to enhance our technical department. The successful candidate will act as a liaison between our technical team and customers, providing expert support, troubleshooting, and advice to ensure exceptional service delivery.
Key Responsibilities:
- Respond promptly to customer inquiries, providing accurate technical information and assistance.
- Diagnose and troubleshoot product or service issues, guiding customers through resolutions.
- Liaise with the internal technical team to escalate and resolve complex problems efficiently.
- Conduct product demonstrations, training sessions, and presentations as required.
- Document customer interactions, issues, and resolutions accurately for future reference.
- Assist in developing technical guides, FAQs, and support materials to enhance customer experience.
- Stay up-to-date with industry developments, product updates, and best practices.
Qualifications and Skills:
- Proven experience in a technical support, sales, or customer service role.
- Strong technical knowledge in (specific technologies, tools, or systems relevant to the job).
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal abilities.
- Ability to work independently and manage multiple tasks effectively.
Estimated Salary: $60,000 - $80,000 per year
About Cre8work: We are a dynamic company that values innovation and customer satisfaction.
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