CX Content Strategist

2 weeks ago


South Africa HR Genie Full time

About the Role:

We are seeking a talented CX Content Strategist to join our team at HR Genie. As a key member of our team, you will be responsible for creating, updating, and reviewing content around the user journey.

Responsibilities:

  • Advocate a user-centred approach to all the content you create.
  • Map customer purchase journeys to identify pain points and user needs.
  • Create and curate brilliant content that customers will love.
  • Work closely with stakeholders and team members to ensure our content is evidence-based, user-centred and continually optimised.
  • Take part in user research and contribute to an overall user experience.
  • Use discovery methods to present facts from subject matter experts in a brilliant, personal and simple way.
  • Ensure legal, regulatory governance and compliance of your content.
  • Be a design team representative and main point of contact for product owners and product team members on developing a user-centred approach.

Requirements:

  • 8 years experience as a content creator.
  • Proven track record of user-centred content strategy and creation.
  • Expert understanding of user journey mapping and identifying risks, preferably within an ecommerce/transactional/purchasing context.
  • Experience working with AGILE multi-disciplined teams, including User Researchers, Product Owners, Designers, etc.
  • Comprehensive commercial portfolio of elegant content creation/copywriting.
  • Strong understanding of content publishing on various CMS platforms, particularly AEM.

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