CX Analyst Developer

1 month ago


South Africa HR Genie Full time
About the Role

HR Genie is seeking a skilled CX Analyst Developer to join our team remotely on a contract basis. This is a fantastic opportunity to work with a global tech firm that offers stability, growth, and attractive rates.

As a CX Analyst Developer, you will be responsible for creating, updating, and reviewing content around user journeys. You will work closely with stakeholders and team members to ensure our content is evidence-based, user-centred, and continually optimised.

Key Responsibilities
  • Advocate a user-centred approach to all content creation.
  • Map customer purchase journeys to identify pain points and user needs.
  • Create and curate brilliant content that customers will love.
  • Work with multidisciplinary, agile teams to contribute to an overall user experience.
  • Take responsibility for legal, regulatory governance, and compliance of content.
Requirements
  • 8 years of experience as a content creator.
  • Proven track record of user-centred content strategy and creation.
  • Expert understanding of user journey mapping and identifying risks.
  • Experience working with AGILE multi-disciplined teams.
  • Comprehensive commercial portfolio of elegant content creation/copywriting.
  • Strong understanding of content publishing on various CMS platforms, particularly AEM.

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