CX Experience Developer

3 weeks ago


South Africa HR Genie Full time

Key Job Responsibilities:

As a CX Experience Developer, you will be responsible for helping users navigate our digital journeys and find the information they need in the simplest way possible. This role involves working in agile teams to influence and own the user journey for a product, service, or offer. Your primary goal will be to create, update, and review content around the user journey, leveraging evidence, data, and research to inform decisions and drive improvements.

Key Accountabilities:

  • Ensure a user-centred approach to all content creation.
  • Map customer purchase journeys to identify pain points and user needs.
  • Develop and curate brilliant content that resonates with customers.
  • Collaborate with stakeholders and team members to ensure content is evidence-based, user-centred, and continually optimized.
  • Participate in user research and contribute to multidisciplinary, agile teams to enhance overall user experience.
  • Use discovery methods to distill complex information into engaging, easy-to-understand content.
  • Ensure legal, regulatory governance, and compliance of content.
  • Represent the design team and serve as the main point of contact for product owners and product team members on developing a user-centred approach.

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