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Claims Director Liability Insurance Solutions
2 weeks ago
Santam Insurance is seeking a Claims Manager to join our team in Cape Town. As a Claims Manager, you will be responsible for leading a team that deals with uninsured liabilities claims arising primarily out of motor vehicle accidents.
Main Responsibilities- Manage and report on team performance;
- Manage human capital and development of staff;
- Set goals for team and manage team capacity;
- Ensure compliance to contracted service levels and optimised processes;
- Mandate to handle claims, by exception;
- Participate in ad-hoc projects and improvements;
- Ensure adherence to various policies, legislative requirements;
- Responsible for staff morale;
- Manage internal and external relationships;
- Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
- Lead and motivate team;
- Apply basic statistical analysis to track performance variations;
- Resolve operational performance variations;
- Escalate irresolvable problems to higher levels.
- Law Degree;
- Admitted Attorney (advantageous);
- Minimum 5 years short-term insurance experience;
- A proven track record of successful people leadership and process improvement.
