Appointment Scheduler

6 days ago


Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time
About the Role:

We are seeking a highly skilled and organized APPOINTMENT SCHEDULER to join our team at Helderberg Personnel. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities:
  • Appointment Scheduling: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
  • Customer Service: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
  • Record Keeping: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.

The ideal candidate will also have experience working in a motor dealership environment, with a strong understanding of customer service principles and practices.

Requirements:
  • Relevant industry experience: 2-3 years
  • Fully bilingual (English, Afrikaans) – a third SA language would be an advantage
  • Motor dealership industry experience is essential
  • Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
  • Some mechanical knowledge would be a significant advantage


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