Bookings Clerk

3 days ago


Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time
Job title : Bookings Clerk (Motor Industry)Job Location : Western Cape, StellenboschDeadline : April 25, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Requirements:

  • Minimum Senior Certificate - Grade 12
  • 2-3 years relevant industry experience
  • Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
  • Motor dealership industry experience is essential
  • Working Experience in the role of Bookings Clerk within a Dealership would be preferred.
  • Some mechanical knowledge would be a significant advantage
  • Good communication skills

Duties will include, but are not limited to:

  • Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
  • Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
  • Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
  • Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
  • Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
  • Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
  • Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
  • Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
  • Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
  • Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
  • Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
  • Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related to customer service, vehicle servicing, data privacy, and consumer rights.
  • Training and Development: Stay updated on dealership services, vehicle models, maintenance procedures, and industry trends through training sessions and self-study to enhance job performance and customer interactions.
  • Administrative / Management  jobs

  • Bookings Clerk

    6 days ago


    Stellenbosch, Western Cape, South Africa Sydsen Group (Pty) Ltd Full time

    Bookings Clerk - Stellenbosch, Western CapeOur client is seeking a professional Bookings Clerk to join their team at a leading motor vehicle dealership based in Stellenbosch, Western Cape.This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts...

  • Bookings Clerk

    2 weeks ago


    Stellenbosch, Western Cape, South Africa Sydsen Full time

    Our client is seeking a professional Bookings Clerk to join their team at a leading motor vehicle dealership based in Stellenbosch, Western Cape. This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.Key Responsibilities:Schedule...

  • Bookings Clerk

    6 days ago


    Stellenbosch, Western Cape, South Africa Sydsen Full time

    Our client is seeking a professional Bookings Clerk to join their team at a leading motor vehicle dealership based in Stellenbosch, Western Cape. This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.Key Responsibilities:Schedule...

  • Bookings Clerk

    7 days ago


    Stellenbosch, Western Cape, South Africa Helderberg Personnel CC Full time

    The main purpose of this role is to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals. Requirements: Minimum Senior Certificate - Grade 12 2-3 years relevant industry experience Fully Bilingual (English,...

  • Bookings Clerk

    2 days ago


    Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    Requirements :2-3 years relevant industry experienceFully Bilingual (English, Afrikaans) – a third SA language would be an advantageMotor dealership industry experience is essentialWorking Experience in the role of Bookings Clerk within a Dealership would be preferred.Some mechanical knowledge would be a significant advantageDuties will include, but are...

  • Booking Coordinator

    6 days ago


    Stellenbosch, Western Cape, South Africa Helderberg Personnel CC Full time

    Job SummaryWe are seeking a highly skilled Booking Coordinator to join our team at Helderberg Personnel CC. As a Booking Coordinator, you will be responsible for booking appointments, interacting with customers, and providing recommendations for routine maintenance.Key Responsibilities:• Schedule appointments for vehicle servicing, maintenance, repairs,...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    About the Role:We are seeking a highly skilled and organized Vehicle Booking Specialist to join our team at Helderberg Personnel. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Vehicle Booking: Schedule appointments for vehicle servicing,...

  • SAICA Article Clerk

    1 week ago


    Stellenbosch, Western Cape, South Africa Marvel Placement Consultants Full time

    Bookings Clerk - Stellenbosch, Western CapeOur client is seeking a professional Bookings Clerk to join their team at a leading motor vehicle dealership based in Stellenbosch, Western Cape.This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts...


  • Stellenbosch, Western Cape, South Africa Sydsen Group (Pty) Ltd Full time

    Bookings ClerkWe are seeking a professional Bookings Clerk to join our team at Sydsen Group (Pty) Ltd, a leading motor vehicle dealership.This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.Key Responsibilities:Schedule appointments for...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel cc Full time

    Job OverviewHelderberg Personnel cc seeks a skilled Bookings Clerk to join our team. The successful candidate will be responsible for scheduling appointments, interacting with customers, and ensuring efficient allocation of service bays and technicians' time.


  • Stellenbosch, Western Cape, South Africa Arvo Full time

    Job SummaryWe are seeking an experienced Accountant/Payroll Coordinator to join our team at Arvo Pty Ltd. As a key member of our finance team, you will be responsible for managing financial records, preparing payrolls, and leading the cash clerk. If you have a passion for financial administration and excellent communication skills, we encourage you to...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel CC Full time

    Job DescriptionAt Helderberg Personnel CC, we are looking for a motivated Vehicle Service Associate to join our team. As a Vehicle Service Associate, you will be responsible for interacting with customers, booking appointments, and providing recommendations for routine maintenance.Key Responsibilities:• Book appointments for vehicle servicing, maintenance,...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel CC Full time

    Job OverviewAs a Customer Service Specialist at Helderberg Personnel CC, you will play a critical role in delivering exceptional customer experiences while ensuring seamless communication between customers, parts, and service departments.Key Responsibilities:• Book appointments for vehicle servicing, maintenance, repairs, and other related services...

  • Service Desk Agent

    2 days ago


    Stellenbosch, Western Cape, South Africa Helderberg Personnel cc Full time

    RequirementsMinimum Senior Certificate - Grade 122-3 years relevant industry experienceFully Bilingual (English, Afrikaans) a third SA language would be an advantageMotor dealership industry experience is essentialWorking Experience in the role of Bookings Clerk within a Dealership would be preferredSome mechanical knowledge would be a significant...


  • Stellenbosch, Western Cape, South Africa Sydsen Full time

    We are searching for a knowledgeable and friendly AUTOMOTIVE APPOINTMENT ADMINISTRATOR to join our team at Sydsen. The ideal candidate will have experience in interacting with customers to understand their service needs and provide information on service options and pricing.Job Description:Interact with customers to understand service needs and provide...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    Job Description:The ideal candidate for this role will possess excellent communication and organizational skills, with the ability to multitask and work in a fast-paced environment. As a Service Coordinator, you will be responsible for scheduling appointments, interacting with customers, and ensuring seamless service delivery.Key Responsibilities:Booking...


  • Stellenbosch, Western Cape, South Africa Sydsen Full time

    At Sydsen, we are seeking a professional Motor Vehicle Service Coordinator to join our team at a leading motor vehicle dealership based in the Western Cape. This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.Key Responsibilities:Schedule...


  • Stellenbosch, Western Cape, South Africa Marvel Placement Consultants Full time

    Job Summary:Mavel Placement Consultants is seeking a skilled Vehicle Service Coordinator to join our team at a leading motor vehicle dealership based in Stellenbosch, Western Cape.This role involves providing exceptional customer service, managing appointment bookings, and ensuring smooth communication between customers, service, and parts departments.Key...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    Job Summary:Helderberg Personnel is seeking a highly motivated and organized CUSTOMER SERVICE ASSOCIATE to join our team. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Customer Interaction: Engage with customers via phone, email, or in-person to...


  • Stellenbosch, Western Cape, South Africa Helderberg Personnel Full time

    About the Role:We are seeking a highly skilled and organized APPOINTMENT SCHEDULER to join our team at Helderberg Personnel. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key Responsibilities:Appointment Scheduling: Schedule appointments for vehicle servicing,...