Customer Engagement Specialist
2 days ago
Our US-based client is seeking highly motivated and dynamic customer engagement specialists to work on a night shift in the Sunninghill area.
To be successful, candidates will require full product and systems training, which will be provided by CallForce.
The responsibilities and expectations of this role include:
- Reading from scripted pitches to engage with customers
- Transferring warm leads to USA-based agents
- Meeting and exceeding hourly, daily, and weekly transfer targets
- Exceeding Quality Assurance standards
Detailed Job Description
Key Responsibilities- Engage with customers through scripted pitches
- Transfer warm leads to USA-based agents
- Meet and exceed transfer targets
- Exceed Quality Assurance standards
About You
Requirements and Qualifications- MATRIC qualification or equivalent
- Awareness of medical terms and disciplines
- Prior outbound sales experience
- Excellent verbal communication skills
- Neutral accent
- Basic computer literacy
- Owning transport (advantageous)
Competencies
Essential Skills- Effective objection handling
- Good command of the English language
- Ability to hold conversations and think critically
What We Offer
Compensation Package- Salary: estimated at R60,000 per annum (based on 25 hours worked per week), paid per productive hours worked
- Shift allowance for working between 4pm and 4am (night shift)
- Travel allowance for occasional travel
- Performance incentives based on individual performance
Final Notes
Please note that if you have not heard back from us within 14 days of applying, it may indicate that your application has been unsuccessful for this role. However, we encourage all applicants to continue exploring opportunities with CallForce.
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