Customer Engagement Specialist

2 days ago


Johannesburg, Gauteng, South Africa CallForce Full time

Our US-based client is seeking highly motivated and dynamic customer engagement specialists to work on a night shift in the Sunninghill area.

To be successful, candidates will require full product and systems training, which will be provided by CallForce.

The responsibilities and expectations of this role include:

  • Reading from scripted pitches to engage with customers
  • Transferring warm leads to USA-based agents
  • Meeting and exceeding hourly, daily, and weekly transfer targets
  • Exceeding Quality Assurance standards

Detailed Job Description

Key Responsibilities
  • Engage with customers through scripted pitches
  • Transfer warm leads to USA-based agents
  • Meet and exceed transfer targets
  • Exceed Quality Assurance standards

About You

Requirements and Qualifications
  • MATRIC qualification or equivalent
  • Awareness of medical terms and disciplines
  • Prior outbound sales experience
  • Excellent verbal communication skills
  • Neutral accent
  • Basic computer literacy
  • Owning transport (advantageous)

Competencies

Essential Skills
  • Effective objection handling
  • Good command of the English language
  • Ability to hold conversations and think critically

What We Offer

Compensation Package
  • Salary: estimated at R60,000 per annum (based on 25 hours worked per week), paid per productive hours worked
  • Shift allowance for working between 4pm and 4am (night shift)
  • Travel allowance for occasional travel
  • Performance incentives based on individual performance

Final Notes

Please note that if you have not heard back from us within 14 days of applying, it may indicate that your application has been unsuccessful for this role. However, we encourage all applicants to continue exploring opportunities with CallForce.



  • Johannesburg, Gauteng, South Africa KTOB Solutions Full time

    About the Role:We are looking for a highly motivated Customer Engagement Specialist to join our team at KTOB Solutions. In this role, you will be responsible for scheduling AI product demo appointments for our sales team.Key Responsibilities:Engage with leads to schedule AI product demo appointments for the sales team.Use exceptional communication and...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    CallForce is seeking a highly motivated and results-driven Customer Engagement Specialist to join our dynamic team in Sunninghill. As a key member of our sales team, you will play a vital role in driving business growth through lead generation and transfer.The ideal candidate will have at least 6 months of sales experience, with excellent verbal...


  • Johannesburg, Gauteng, South Africa Deka Minas (Pty) Ltd Full time

    About the Role: We are seeking a highly skilled Customer Engagement Specialist to join our team at Deka Minas (Pty) Ltd. As a key member of our sales team, you will be responsible for creating solutions and driving business closures in collaboration with sales teams.Key Responsibilities:To deliver a high-quality experience to prospects and customers during...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    About the RoleWe are seeking a highly skilled Strategic Automotive Customer Engagement Specialist to join our team at Asource Recruitment.Job DescriptionThe successful candidate will be responsible for developing and implementing customer loyalty programs, evaluating program performance, and planning customer events. They will also support project and event...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full time

    At Recruitment Dynamix (Pty) Ltd, we are seeking a highly skilled Customer Engagement Representative to join our team.The successful candidate will be responsible for handling in-bound calls and processing orders with a focus on converting leads into sales, contributing significantly to the business success.Key Responsibilities:Receive Calls: Handle leads...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    The CallForce team is seeking a skilled Customer Engagement Representative to join their dynamic night shift operation in Sunninghill, USA.This is a fantastic opportunity for individuals with exceptional communication skills and a passion for outbound sales to excel in a fast-paced environment.The successful candidate will receive comprehensive product and...


  • Johannesburg, Gauteng, South Africa Sapientis Full time

    Job Title: Client Engagement and Communications SpecialistAbout the Role:Sapientis is seeking a skilled Client Engagement and Communications Specialist to join our team. As a key member of our sales and marketing team, you will be responsible for developing and executing communication strategies to engage with clients, distributors, and internal...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Role OverviewWe are seeking a highly skilled Sales and Customer Engagement Representative to join our CallForce team. This role will involve engaging with clients in the United States, focusing on outbound sales pitches and lead transfers.About the RoleThis is a dynamic position that requires strong communication skills, the ability to work well under...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    The Senior Director of Customer Engagement will be responsible for crafting a world-class experience for our clients' customers and clients across every interaction. To achieve this, the ideal candidate will leverage three key disciplines:1. Customer loyalty management2. Customer relationship management3. Customer value managementKey Qualifications and...


  • Johannesburg, Gauteng, South Africa Asource Recruitment Full time

    As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The ideal candidate will have a creative skillset, enabling them to brainstorm...


  • Johannesburg, Gauteng, South Africa Rory Mackie & Associates Full time

    Job Title: Stakeholder Engagement and Communications SpecialistAt Rory Mackie & Associates, we are seeking a highly skilled Stakeholder Engagement and Communications Specialist to join our team. As a key member of our team, you will be responsible for developing and maintaining effective stakeholder relationships and communicating our organization's mission...


  • Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

    Key Responsibilities:The Head of Customer Experience will be responsible for creating a world-class experience for our clients' customers and clients during every interaction. This includes leveraging three key disciplines to improve customer experiences:Customer Experience Pillars:Customer Loyalty ManagementCustomer Relationship ManagementCustomer Value...


  • Johannesburg, Gauteng, South Africa FRIMO RECRUITMENT AGENCY Full time

    FRIMO RECRUITMENT AGENCY seeks a talented Fundraising and Stakeholder Engagement Specialist to join our team.The ideal candidate will be responsible for developing and implementing comprehensive fundraising strategies to secure funding for our organization.Key Responsibilities:Develop and execute fundraising plans to meet organizational goalsBuild and...


  • Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To deliver exceptional customer experiences, we are seeking a highly skilled Customer Experience Specialist to join our team. Key Responsibilities: Connect with customers through empathetic and tailored support, ensuring their needs are met and exceeded. Converse with customers in a clear and concise manner, providing helpful solutions and...

  • Sales Representative

    4 weeks ago


    Johannesburg, Gauteng, South Africa Flink Recruitment Full time

    Internal Sales Representative Job DescriptionWe are seeking a highly motivated and skilled Internal Sales Representative to join our team at Aleng Electrical Engineers (Pty) Ltd.Job OverviewDevelop and maintain relationships with existing customers.Identify and qualify new sales opportunities.Generate leads through cold calling, email campaigns, and other...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Customer Service SpecialistJob Summary: BeBee Professionals is seeking a Customer Service Specialist to provide exceptional customer service and technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide technical support and solutions to customer...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job OverviewWe are seeking an experienced Sales Team Supervisor to lead our Inbound Customer Engagement team. As a key member of our Recruitment Dynamix team, you will play a vital role in driving sales performance and delivering exceptional customer experiences.Key Responsibilities:Lead and manage a team of Sales Call Centre Agents, providing coaching,...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewNedbank seeks a skilled Client Advisor to educate clients on digital solutions and meet business goals.Key Responsibilities:Engage with clients to understand their needs and preferences.Educate clients on the functionality of self-service channels.Solve client sales and service needs to meet business objectives.Collaborate with internal...

  • Sales Representative

    1 month ago


    Johannesburg, Gauteng, South Africa Flink Recruitment Full time

    Job DescriptionAt Flink Recruitment, we are seeking a highly motivated and skilled Internal Sales Representative to join our team. As a key member of our sales team, you will be responsible for building relationships with customers, understanding their needs, and providing solutions that meet those needs.Key Responsibilities:Develop and maintain...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Job SummaryWe are seeking a highly skilled CUSTOMER SERVICE DEVELOPMENT SPECIALIST to join our team at CallForce.About the RoleThis is an exciting opportunity to develop and deliver exceptional customer experiences through multiple channels, ensuring seamless query resolution, efficient request processing, and effective management of customer...