Workshop Operations Manager

3 weeks ago

Isando, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

Job Overview

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  • We are seeking a highly skilled Service Manager to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC.

About the Role

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  • This is a key leadership position responsible for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety.
  • The successful candidate will deliver professional and efficient services to customers, while providing comprehensive support.
  • They will ensure all service operations comply with SANS and DMR regulations of South Africa, foster strong professional relationships with external suppliers, and oversee the Service Department in accordance with company policies and procedures.

Key Responsibilities

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  1. Assume overall responsibility and accountability for the efficient workshop operations, ensuring the effective daily operations of the workshop, coordinating closely with staff for seamless day-to-day planning, managing ongoing projects using the WIP report, and closing job cards older than three days.
  2. Update the workshop bay service board or spreadsheet, monitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshop environment.
  3. Manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSR functions.
  4. Conduct monthly toolbox talks, ensure records and safety topics are uploaded to the relevant systems, and schedule annual machinery and tool calibration per company requirements.
  5. Lead daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-value tasks.
  6. Schedule and maintain servicing for hire dept trucks, conduct van stock counts as per audit requirements, develop processes to improve workshop efficiency, and communicate changes to stakeholders.
  7. Audit the monthly PSSR commission, file documentation in hard copy for reference, accurately record new equipment, conduct daily stocktakes, and report progress to SORG and the Managing Director.
  8. Drive the PDI department's daily operations, coordinating with the PDI technician, parts department, and other stakeholders, process monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payroll guidelines.
  9. Conduct monthly safety inspections, discuss budget targets with all staff on a monthly basis, and ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and procedures.

Service Delivery

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  • Manage the timely and effective delivery of services, communicating with customers regarding any changes or difficulties encountered with their jobs.
  • Ensure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies and procedures.
  • Quote additional work as required, ensuring that the appropriate margins are applied, plan, coordinate, and deliver all services within reasonable timeframes.
  • Keep customers informed of job progress and any difficulties encountered, ensuring that quotations are processed through IFS systems.

Workshop Operational and Financial Efficiencies

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  • Obtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups, manage expenses within internal and external budget allocations.
  • Follow up on customer payments, adhere to warranty claim procedures, and ensure timely documentation, achieve budget and profitability targets for the workshop.
  • Control workshop expenses to stay within allocated budgets, meet budgeted labor hour and turnover targets.

Human Resource Management

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  • Determine staffing requirements, interview and recruit employees according to HR best practices, approve leave on Sage and ensure optimal staffing situations at all times.
  • Ensure training and development takes place, enforce discipline required for operational compliance of policies at workshop level.
  • Work closely with workshop staff to drive productivity towards a healthy working environment, manage field service technicians' activities through vehicle Netstar tracking system where applicable.
  • Monitor the onsite needs of apprentices to ensure they are exposed to all required tasks and skills, ensure they fill in their logbooks and keep them in good condition.

Requirements

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  • Red Seal Trade Qualification, Computer Literacy, N4 or N5, People Management certificate or diploma, Financial Management certificate or diploma.
  • Technical trade working experience (material handling – 8 years +), workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+).

Salary Estimate: R1 200 000 - R1 500 000 per annum

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Join our dynamic team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, and take your career to the next level

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