Workshop Manager

**Job Duties & Responsibilities**:

- Workshop Management - Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.
- Set routines for daily planning and follow up meetings on WIP and Parts
- Carry out regular meetings with staff
- Verify that there is an efficient flow of authorized work in the workshop, ensuring quality and documentation
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
- Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
- Monitor and handle deviations, initiate proper actions and escalations
- Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business
- Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to
- Manage the workshop facilities and HSE together with Safety Officer
- Create working time schedules for work shifts
- Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors
- Workshop customer relations - Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives
- Monitor the processing of complaints and process major or complicated complaints.
- Assist workshop personnel and customers regarding technical issues
- Participate in meetings with Key customers when required
- Workshop Service solution sales - Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
- Market and communicate services solutions to existing and potential customers
- Coordinate and follow up of the Services Salesman activities if required by the reporting line
- Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives
- Monitor the workshop's pricing and discounts to ensure that they meet the established level
- Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions
- Follow up workshop results - Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets
- Manage and analyze the workshop's running costs and expenditure budget
- Regularly follow up service business and financial results
- Set, monitor, maintain and follow up KPI's
- Work with and handle applicable licenses for the workshop operations, monitor possible developments
- Analyze current standards to identify and present opportunities for improvement of the workshop
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
- Oversee all Internal, Warranty, and on site workshop and staff.