Senior Fintech Solutions Specialist
2 days ago
About Black Pen Recruitment
We are partnering with a fast-growing fintech company to find an experienced Technical Account Manager to join their team.
Role Overview
The ideal candidate will have a strong background in client-facing roles, excellent communication skills, and hands-on experience with APIs, technical troubleshooting, and coding languages such as C#, JavaScript, Python, or Ruby. They will be responsible for managing relationships with merchants, guiding them through the implementation process, and providing ongoing technical support.
Key Responsibilities
- Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
- Guide merchants through the implementation process, including API integration, system configuration, and testing.
- Proactively identify opportunities for merchants to optimise their use of our client's platform and achieve business goals.
- Troubleshoot and resolve technical issues, collaborating with internal teams as needed.
- Conduct training sessions and provide ongoing technical support to merchants post-implementation.
- Monitor merchant performance metrics, identifying trends and providing insights for improvement.
- Advocate for merchant needs within our client, providing feedback to product and development teams to enhance the platform.
- Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
- Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.
Requirements
- 3 years of proven experience working in a similar role.
- Strong knowledge of APIs (e.g., RESTful APIs), including integration and troubleshooting experience.
- Familiarity with coding languages such as C#, JavaScript, Python, or Ruby (preferred).
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Experience in the fintech, payments, or SaaS industry (preferred).
- Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
- Hands-on experience with technical tools such as Postman, Swagger, or similar API testing platforms.
- Bachelor's degree in computer science, engineering, or a related field (preferred).
What You Will Gain
- Opportunity to work at a fast-growing fintech company with cutting-edge payment technology.
- Collaborate with dynamic and talented teams in a supportive environment.
- Build technical and client management expertise while working on impactful projects.
Estimated Salary: $120,000 - $180,000 per year
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