Senior Fintech Solutions Specialist

2 days ago


Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

About Black Pen Recruitment

We are partnering with a fast-growing fintech company to find an experienced Technical Account Manager to join their team.

Role Overview

The ideal candidate will have a strong background in client-facing roles, excellent communication skills, and hands-on experience with APIs, technical troubleshooting, and coding languages such as C#, JavaScript, Python, or Ruby. They will be responsible for managing relationships with merchants, guiding them through the implementation process, and providing ongoing technical support.

Key Responsibilities

  • Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
  • Guide merchants through the implementation process, including API integration, system configuration, and testing.
  • Proactively identify opportunities for merchants to optimise their use of our client's platform and achieve business goals.
  • Troubleshoot and resolve technical issues, collaborating with internal teams as needed.
  • Conduct training sessions and provide ongoing technical support to merchants post-implementation.
  • Monitor merchant performance metrics, identifying trends and providing insights for improvement.
  • Advocate for merchant needs within our client, providing feedback to product and development teams to enhance the platform.
  • Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
  • Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.

Requirements

  • 3 years of proven experience working in a similar role.
  • Strong knowledge of APIs (e.g., RESTful APIs), including integration and troubleshooting experience.
  • Familiarity with coding languages such as C#, JavaScript, Python, or Ruby (preferred).
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Experience in the fintech, payments, or SaaS industry (preferred).
  • Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
  • Hands-on experience with technical tools such as Postman, Swagger, or similar API testing platforms.
  • Bachelor's degree in computer science, engineering, or a related field (preferred).

What You Will Gain

  • Opportunity to work at a fast-growing fintech company with cutting-edge payment technology.
  • Collaborate with dynamic and talented teams in a supportive environment.
  • Build technical and client management expertise while working on impactful projects.

Estimated Salary: $120,000 - $180,000 per year



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