Fintech Technical Liaison Professional

7 days ago

Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

About Black Pen Recruitment

We are a leading recruitment agency specialising in fintech placements. We help our clients find the best talent to drive their businesses forward.

About the Role

As a Technical Account Manager, you will be responsible for managing technical relationships with merchants and ensuring they successfully implement and use our client's payment solutions. This role requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Key Responsibilities

  • Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
  • Guide merchants through the implementation process, including API integration, system configuration, and testing.
  • Proactively identify opportunities for merchants to optimise their use of our client's platform and achieve business goals.
  • Troubleshoot and resolve technical issues, collaborating with internal teams such as engineering and support as needed.
  • Conduct training sessions and provide ongoing technical support to merchants post-implementation.
  • Monitor merchant performance metrics, identifying trends and providing insights for improvement.
  • Advocate for merchant needs within our client, providing feedback to product and development teams to enhance the platform.
  • Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
  • Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.

Requirements

  • 3 years of proven experience working in a similar role.
  • Proven experience in a technical client-facing role, such as Technical Account Manager, Solutions Engineer, or Integration Specialist.
  • Strong knowledge of APIs (e.g., RESTful APIs), including integration and troubleshooting experience.
  • Familiarity with coding languages such as C#, JavaScript, Python, or Ruby (preferred).
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Experience in the fintech, payments, or SaaS industry (preferred).
  • Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
  • Hands-on experience with technical tools such as Postman, Swagger, or similar API testing platforms.
  • Bachelor's degree in computer science, engineering, or a related field (preferred).

Salary and Benefits

The salary for this role is estimated to be around $80,000-$120,000 per year, depending on experience. Our client offers a range of benefits, including health insurance, retirement savings plan, and generous paid time off.

About the Ideal Candidate

  • Technically Skilled – You have a deep understanding of APIs and can troubleshoot complex technical issues with ease.
  • Customer-Focused – You are passionate about helping merchants succeed and delivering exceptional customer experiences.
  • Collaborative – You work effectively across teams to ensure seamless communication and resolution of technical challenges.
  • Problem Solver – You thrive on finding creative solutions to complex problems and enjoy tackling technical challenges.
  • Proactive – You anticipate potential issues and take steps to address them before they become problems.

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