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Support Services Coordinator

1 week ago

Johannesburg, Gauteng, South Africa RareCruit Full time

About the Job

RareCruit seeks an experienced Support Services Coordinator to drive the successful onboarding of clients onto our platforms. This individual will play a pivotal role in streamlining our processes and fostering strong relationships with key stakeholders.

Main Responsibilities:

  • Facilitate client onboarding, guaranteeing alignment with specified workflow and system criteria
  • Partner with billers to determine optimal onboarding strategies
  • Ensure adherence to compliance standards across multiple portals and inboxes
  • Escalate critical issues to the Customer Relationship Manager when required
  • Maintain accurate and up-to-date biller information within the Onboarding and Integrations workflow system
  • Conduct routine compliance assessments on billers updating their profiles
  • Provide supporting documentation to the Accounts department for review and approval

Minimum Requirements

To excel as a Support Services Coordinator, candidates must possess:

  • At least 3-5 years of experience in a comparable customer-facing role
  • Demonstrated expertise in Microsoft Excel, encompassing formulas and pivot table applications
  • Background in the Financial Services industry, with a focus on payments, is highly desirable
  • A valid driver's license and dependable transportation
  • Excellent communication skills, with proficiency in English and a solid grasp of Afrikaans; additional language capabilities are viewed favorably