Service Coordinator
7 days ago
Location: Johannesburg, Gauteng
Job Type: Full Time
Field: Administration / Secretarial
Coordinate Service Delivery:
- Schedule service appointments and allocate resources efficiently.
- Monitor service progress to ensure timelines and quality standards are met.
- Proactively identify and resolve issues or conflicts during service delivery.
- Track and report service metrics and KPIs.
Client Communication:
- Serve as the main point of contact for clients, providing regular updates on service status.
- Address client inquiries, concerns, or escalations promptly and professionally.
- Collaborate with clients to assess their service needs and preferences.
- Deliver exceptional customer service, exceeding client expectations.
Team Collaboration:
- Liaise with internal teams to ensure smooth coordination and execution of services.
- Collaborate with service providers (contractors or vendors) for timely availability and compliance.
- Provide necessary information and documentation to service teams for accurate service delivery.
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.
Administrative Tasks:
- Maintain accurate records, databases, and documentation related to service provision.
- Generate service reports, statistics, and analyses for management review.
- Assist in developing and improving service coordination processes and procedures.
- Manage service-related budgets, expenses, and procurement activities as required.
- Proven experience as a Service Coordinator or in a similar role.
- Strong organizational and multitasking skills.
- Excellent oral and written communication abilities.
- Strong problem-solving and conflict-resolution skills.
- Proficient in using service management software tools and Microsoft Office Suite.
- Ability to work well under pressure and meet deadlines.
- Attention to detail and strong analytical skills.
- Ability to establish and maintain effective working relationships with clients and internal teams.
- Bachelor's degree in a relevant field is preferred but not required.
- Prior experience in the service industry is an advantage.
Interested candidates can apply via [method of application link].
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