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Administrative Support Professional

1 week ago

Centurion, Gauteng, South Africa Ariston Holding N.V. Full time

Ariston Holding N.V. is committed to delivering exceptional customer experiences through our comprehensive range of sustainable thermal comfort solutions.

Job Summary

We are seeking a highly skilled Administrative Support Professional to join our team. The successful candidate will be responsible for providing exceptional customer service, managing customer documentation and data, coordinating with internal teams, analyzing customer interactions, and processing customer transactions.

Key Responsibilities:
  • Customer Service and Support: Provide timely and effective support to customers, resolving issues and addressing concerns.
  • Documentation and Data Management: Manage customer documentation and data accurately and efficiently.
  • Coordination and Communication: Coordinate with internal teams to ensure seamless customer service delivery.
  • Analysis and Reporting: Analyze customer interactions and generate reports to identify trends and areas for improvement.
  • Transaction Processing: Process customer transactions and manage logistics operations.
Requirements:
  • Diploma or certificate in Business Administration, Customer Service, or a related field.
  • Training or certification in CRM systems or data management.
  • Minimum 4 years in after-sales service, customer service, or administrative roles.
  • Experience with CRM systems and data management is highly advantageous.
  • Familiarity with warranty processing or technical support in a related industry is preferred.
  • Strong organizational and multitasking abilities.
  • Excellent communication and problem-solving skills.
  • Proficiency in using computers and CRM software for data management.
  • Detail-oriented with a commitment to maintaining data accuracy.
  • Strong customer service orientation and ability to handle challenging situations professionally.