English Language Support Agent

4 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

**Job Description:**

As a Customer Service Representative – English – Automotive, you will play a vital role in creating and delivering amazing customer experiences for one of our major clients.

This is a challenging yet rewarding opportunity to work in a fast-paced and dynamic environment with a talented team of professionals.

About the Role:

We're looking for an experienced and skilled customer service representative to work on site in Cape Town, South Africa.

You will be responsible for providing exceptional service to customers, resolving their issues efficiently, and promoting our client's products and services.

Your Key Responsibilities:

  • Provide accurate and timely responses to customer inquiries.
  • Research and resolve customer complaints professionally.
  • Upsell existing customers on new products or services as needed.

Requirements:

To succeed in this role, you'll need:

  • At least 6 months of work experience.
  • A B1+ level of English in both written and verbal communications.
  • Excellent communication and interpersonal skills.
  • Product or service knowledge, preferably in the automotive industry.

Benefits and Salary:**

Our competitive salary, estimated at R250,000 - R350,000 per annum, plus additional benefits such as health insurance, retirement savings, and paid time off, make this a great opportunity to grow your career and improve your financial situation.



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