Operational Data Analyst

5 days ago


Cape Town, Western Cape, South Africa Callforceoutsourcing Full time

About Us

At Callforceoutsourcing, we strive to create purposeful careers and build the future of contact centre solutions. We believe in harnessing the power of data to drive business decisions and deliver exceptional service to our clients.

Job Description

We seek a highly skilled and analytical individual to join our team as a Data Analyst. As a key member of our BPO team, you will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions.

Main Responsibilities

  • Data Management:
    1. Gather, clean, and organize data from multiple sources, such as CRM systems, call logs, and internal databases.
    2. Ensure data integrity and accuracy by identifying and correcting discrepancies.
  • Analysis and Insights:
    1. Analyse large datasets to uncover trends, patterns, and insights that drive process improvements.
    2. Conduct root cause analysis on performance gaps and operational inefficiencies.
    3. Create predictive models to forecast business performance and customer behaviour.
  • Reporting and Visualization:
    1. Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Tableau, Power BI).
    2. Present findings and recommendations to stakeholders in a clear and concise manner.
  • Performance Monitoring:
    1. Track key performance indicators (KPIs).
    2. Provide insights to improve agent performance and customer outcomes.
  • Process Improvement:
    1. Collaborate with operations and quality teams to implement data-driven solutions.
    2. Automate repetitive tasks and reporting processes to improve efficiency.

Requirements

  • Education:
    1. Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
  • Experience:
    1. 3+ years of experience as a Data Analyst, preferably in a BPO environment.
    2. Experience with analysing call centre metrics and operational data is a plus.
  • Technical Skills:
    1. Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
    2. Experience with BI tools like Tableau, Power BI, or Looker.
    3. Knowledge of database systems and data visualization techniques.

  • Data Analyst Position

    20 hours ago


    Cape Town, Western Cape, South Africa Data Bene Full time

    Data Bene is a forward-thinking fintech company seeking a talented Junior Data Analyst to join our Micro – Merchant Division in Cape Town. As a key member of our team, you will work closely with us to uncover valuable insights from financial data, helping shape the future of financial services.We're looking for a detail-oriented and analytical individual...


  • Cape Town, Western Cape, South Africa Santam Insurance Full time

    Job title : Data Operations AnalystJob Location : Western Cape, BellvilleDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries What will you do?The Data Operation Analyst will be responsible for managing and optimizing data processes to ensure the accuracy, integrity, and availability of data across the organization. This role...

  • Data Analyst

    3 weeks ago


    Cape Town, Western Cape, South Africa Callforce Direct Full time

    We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable...

  • Data Analyst

    3 weeks ago


    Cape Town, Western Cape, South Africa Callforce Direct Full time

    We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide...

  • Data Analyst

    3 days ago


    Cape Town, Western Cape, South Africa Callforce Direct Full time

    We are seeking a detail-oriented and analytical Data Analyst to join our team in a BPO environment. The ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business decisions. You will work closely with cross-functional teams to provide actionable...


  • Cape Town, Western Cape, South Africa Data Bene Full time

    At Data Bene, we're committed to empowering our employees to excel in their careers. As a Junior Data Analyst, you'll be part of our Micro – Merchant Division in Cape Town, working closely with our dedicated team to extract valuable insights from financial data.We're seeking a detail-driven and analytical individual with a strong foundation in data...

  • Data Analyst Lead

    6 days ago


    Cape Town, Western Cape, South Africa MBA-Exchange Full time

    **Overview of the Role:**We are looking for a highly skilled Data Analyst Lead to join our team at MBA-Exchange.The successful candidate will be responsible for leading the development and implementation of business intelligence solutions, working closely with stakeholders to turn data into critical information and knowledge that can be used to make sound...


  • Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    As a talented individual, you will be responsible for working closely with stakeholders, data engineers, and business intelligence analysts to turn data into critical information and knowledge that can be used to make sound business decisions.Key ResponsibilitiesDevelop the full life-cycle of the enterprise data warehouse, data marts, and business...

  • Senior Data Analyst

    2 days ago


    Cape Town, Western Cape, South Africa Blue Community Full time

    This is a great opportunity for a highly skilled data analyst to join our Business Intelligence Team at Blue Community. We are looking for someone with a strong analytical mindset and the ability to work with complex data sets.Job Title: Senior Data AnalystWe are seeking a full-time Senior Data Analyst to help us drive business growth through data-driven...

  • Data Analyst II

    4 weeks ago


    Cape Town, Western Cape, South Africa ShopriteX Full time

    About the TeamShopriteX was established to accelerate the use of data to improve customer experience and business operations. Our Agile way of working allows for flexibility to grasp new opportunities and quickly transform them into insights that will have a direct impact on strategic initiatives. The Insights & Data Monetisation Tribe harnesses big data,...

  • Data Analyst

    2 weeks ago


    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    Data Analyst (Pinelands, Cape Town) The Intelligent Debt Management (IDM) Group, South Africas largest and multi-award winning debt management company, has a position available for a Data Analyst. This individual will join the Business Intelligence Team and will be accountable for mostly (but not limited to only) data analytics and reporting. Requirements...

  • Market Data Analyst

    22 hours ago


    Cape Town, Western Cape, South Africa Wenz Recruitment Full time

    Job SummaryThis Market Data Analyst position involves performing day-to-day operational processes in Institutional Fund Operations, working closely with various teams to ensure accurate and efficient fund pricing and data management.Key ResponsibilitiesEnsure daily instrument valuation/pricing and exchange rate processes run accurately and timeously.Receive...

  • Senior Data Analyst

    7 days ago


    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    The successful candidate will be responsible for gathering, processing, and analyzing data from multiple sources to identify trends and inform business strategies. They will create dashboards, reports, and data visualizations, collaborating with cross-functional teams to ensure data integrity and accessibility. The role involves leading data analytics...

  • Senior Data Analyst

    5 days ago


    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    The successful candidate will be responsible for gathering, processing, and analyzing data from multiple sources to identify trends and inform business strategies. They will create dashboards, reports, and data visualizations, collaborating with cross-functional teams to ensure data integrity and accessibility. The role involves leading data analytics...

  • Talent Data Analyst

    6 days ago


    Cape Town, Western Cape, South Africa Delta Utilities Full time

    About the RoleWe are seeking an experienced Talent Data Analyst to join our team at Delta Utilities. As a Talent Data Analyst, you will play a key role in analyzing and interpreting talent data to inform business decisions.Your primary responsibilities will include analyzing and interpreting talent data, identifying trends and insights, and providing...


  • Cape Town, Western Cape, South Africa IQbusiness Full time

    Job Overview:We are seeking an experienced Data Insights Analyst to join our team at IQbusiness. As a Data Insights Analyst, you will be responsible for analysing complex data sets and creating actionable insights that drive business decisions. Your primary responsibilities will include building star schemas, reconciling with data sources, and proposing the...

  • Data Analysts

    1 week ago


    Cape Town, Western Cape, South Africa Amaris Full time

    Job title : Data AnalystsJob Location : Western Cape, Cape TownDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionWe are seeking different skilled profiles to support and enhance our team in Cape Town, South Africa for the following positions: Lead Credit Risk Data Analyst Experience: 8+ years Skills:Strong...


  • Cape Town, Western Cape, South Africa BEEM Full time

    As a Customer Support and Data Analyst at BEEM, you will play a vital role in ensuring the success of our customers by providing expert technical support and analyzing data to inform business decisions. This is an exciting opportunity to join a dynamic team and contribute to the growth and development of our organization.We seek an individual with strong...

  • Business Data Analyst

    23 hours ago


    Cape Town, Western Cape, South Africa Intelligent Debt Management Full time

    At Intelligent Debt Management, we are seeking a highly skilled Business Data Analyst to join our Business Intelligence Team.This individual will be responsible for delivering data analytics and reporting solutions that drive business growth and improvement.We are looking for someone with a university degree in Statistics, Computer Science or Informatics,...


  • Cape Town, Western Cape, South Africa takealot Full time

    Job Description:Takealot.com is a leading online retailer seeking a highly skilled Logistics Data Analyst to join our team in Cape Town. As a young and dynamic hyper-growth company, we are looking for talented individuals with integrity to help us achieve operational success.The ideal candidate will have strong analytical skills with a focus on process...