Operations Director
7 days ago
We're seeking an experienced Senior Operations Manager to join our team in Cape Town. As a key member of our leadership team, you'll play a critical role in driving operational excellence and delivering exceptional customer experiences.
About the Job:
- You'll lead a team of junior managers and contribute to the operational strategy of the business.
- You'll be responsible for developing the operational talent pool and implementing operational best practices.
- You'll work closely with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
Responsibilities:
- Operational direction and financial performance of the business.
- Manage, inspire, and motivate junior managers to achieve operational excellence.
- Support the introduction of new business and ensure long-term success.
- Contribute to the operational elements for new bids and new services.
Requirements:
- A minimum of 5 years call center management or equivalent work experience, ideally in a BPO.
- Experience across all multi-customer service channels: voice, email, chat, social media.
- Ability to promote a performance-driven culture.
- Engagement and support of your team to ensure they have the proper tools and systems for day-to-day tasks.
-
Operations Director
5 hours ago
Cape Town, Western Cape, South Africa Measured Ability Full timeJob OverviewMeasured Ability is seeking an experienced Operations Director to oversee the management of its property portfolio. This is a challenging role that requires strong leadership and operational skills.
-
Operations Director
17 hours ago
Cape Town, Western Cape, South Africa Ajtechnicaldr Full timeJob SummaryThe Operations Director will play a key role in driving business growth by overseeing the implementation of retail sales and operations support initiatives. This includes managing the update of the OneWay Playbook, ensuring document reflects best practices on the frontline to address all major issues across the 8 customer touchpoints.
-
Director of Academic Operations
2 days ago
Cape Town, Western Cape, South Africa Polyskills GmbH Full timeAssistant Director of Studies OpportunityWe are seeking a highly skilled and experienced English language professional to join our academic team as an Assistant Director of Studies. As the ADOS, you will play a key role in supporting the Director of Studies and our talented teaching team to ensure smooth daily operations, uphold quality standards, and...
-
Operational Finance Director
3 days ago
Cape Town, Western Cape, South Africa Vivo Energy Full timeOperational Finance Director Job SummaryThe Operational Finance Director will be responsible for leading the operational finance team and driving financial performance across the Operating Unit. Key responsibilities include developing and implementing financial strategies, managing budgeting and forecasting processes, and providing regular financial reports...
-
Retail Operations Director
5 hours ago
Cape Town, Western Cape, South Africa Riseup Management Full timeJob DescriptionWe are seeking a highly skilled Retail Operations Director to lead our retail and facilities management team. The ideal candidate will have extensive experience in managing operations, budgeting, and maintaining a safe working environment.The successful candidate will be responsible for providing technical and managerial expertise to ensure...
-
Global Operations Director
5 hours ago
Cape Town, Western Cape, South Africa AECOM Full timeThe Director of EC Digital Services plays a critical role in shaping the future of AECOM's digital landscape. This position requires a seasoned leader who can drive strategic initiatives, foster innovation, and ensure seamless integration of digital solutions into operational project deliveries.About the Position:As the Director of EC Digital Services, you...
-
Operations Director
7 days ago
Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full timeWe are seeking a highly skilled Operations Director to join our team at WNS (Holdings) Limited. In this role, you will be responsible for driving operational delivery and ensuring contractual & commercial performance.The successful candidate will lead a team of operational leaders and manage stakeholder relationships, building excellent internal and external...
-
Operational Director
6 hours ago
Cape Town, Western Cape, South Africa Human Accent Full timeAt Human Accent, we are seeking an exceptional Operational Director to lead our cleaning and security services across multiple sites. The successful candidate will oversee daily operations, manage a high-performing team, and ensure exceptional service delivery.The ideal candidate will have minimum 5-7 years of experience in managing cleaning and security...
-
Director of Finance Operations
5 hours ago
Cape Town, Western Cape, South Africa Time Personnel Full timeThe role of a Financial Manager at Time Personnel requires a high level of financial acumen, analytical skills, and attention to detail. You will be responsible for providing financial guidance and support to our directors, managing financial operations, and preparing business plans and financial models.Main ResponsibilitiesProviding financial guidance and...
-
Strategic Operations Director
5 days ago
Cape Town, Western Cape, South Africa Outside Capital Full timeStrategic Operations Director OpportunityWe are seeking a Strategic Operations Director to join our team at Outside Capital's Cape Town office. This leadership position plays a pivotal role in harmonizing operational activities with strategic ambitions, directly reporting to the CEO.Key ResponsibilitiesThe successful candidate will be responsible...
-
Security Operations Director
7 days ago
Cape Town, Western Cape, South Africa TSU Protection Services Full timeAbout the Role:Security Operations Director PositionThe Security Operations Director at TSU Protection Services will oversee the strategic direction and operational execution of security services across multiple sites.Main Responsibilities:Develop and implement comprehensive security strategies to achieve business objectives.Manage budgets and resources to...
-
Operational Director
4 days ago
Cape Town, Western Cape, South Africa Bidvestfacilitiesmanagement Full timeJob SummaryThe Operational Director will be responsible for overseeing the day-to-day operations of Bidvest facilities management. This includes managing staff, establishing and accomplishing business objectives, and ensuring compliance with service level agreements (SLAs). The successful candidate will take full accountability to ensure that all strategic,...
-
Operational Director
4 days ago
Cape Town, Western Cape, South Africa Tumaini Full timeTumaini is seeking a visionary Operational Director to spearhead the growth of our sales operations. The ideal candidate will have 7+ years of experience in operations and a degree in business administration or finance.Key ResponsibilitiesWe are looking for someone who can build and implement organizational systems, automation tools, and reporting methods to...
-
Fashion Store Operations Director
3 days ago
Cape Town, Western Cape, South Africa ACB Consulting Full timeAre you an experienced Fashion Store Operations Director looking for a new challenge? We have an exciting opportunity available at ACB Consulting where you can utilise your skills to lead our fashion store operations.In this role, you will be responsible for managing the store on a day-to-day basis, balancing strategic goals, and running all aspects of store...
-
HVAC Operations Director
4 days ago
Cape Town, Western Cape, South Africa Southern Air Conditioning (Pty) Ltd Full timeJob DescriptionSouthern Air Conditioning (Pty) Ltd is seeking a skilled HVAC Operations Director to oversee the service operations of our HVAC department.The HVAC Operations Director will be responsible for ensuring the highest quality of service and customer satisfaction, leading a team of technicians and collaborating across departments to drive...
-
Director of Operations Management
5 hours ago
Cape Town, Western Cape, South Africa WNS Global Services SA Full timeJob Title: Director of Operations ManagementAbout the Role:We are seeking a highly experienced and skilled Director of Operations Management to join our senior management team at WNS Global Services SA. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering contractual & commercial performance.Key...
-
Operations Director
5 hours ago
Cape Town, Western Cape, South Africa The Recruiters Full timeThe Recruiters is looking for a seasoned Operations Director to lead our Cape Town office. As an experienced ELECTRICAL ENGINEER, you will be responsible for overseeing the day-to-day operations of our manufacturing facility.About the Role:We are seeking a highly skilled professional with a strong background in MULTIPLE FUNCTIONAL AREAS. Your expertise in...
-
Operations Director
1 week ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeOperations Director – Cape TownAt TTEC, we're all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You Will be DoingLooking for an...
-
Contract Electrical Operations Director
2 days ago
Cape Town, Western Cape, South Africa Ananzi Full timeContract Electrical Operations DirectorAnanzi seeks an accomplished Contract Electrical Operations Director to oversee electrical operations and drive business growth.About the Role:Develop and execute strategic plans to grow electrical operationsLead a team of electrical professionals and provide guidance on best practicesCollaborate with cross-functional...
-
Director of US Insurance Operations
18 hours ago
Cape Town, Western Cape, South Africa WNS Full timeWe are seeking an experienced Director to lead our US Insurance Operations at WNS. The ideal candidate will have a strong background in managing large teams and driving commercial delivery, client relationships, and innovation.The Director will be responsible for leading all aspects of operational delivery and growth for our US-based biggest account in the...