Technical Support Engineer

4 days ago


Johannesburg, Gauteng, South Africa Network Full time

Job Overview

We are seeking a highly skilled and detail-oriented Technical Support Engineer to join our team at Network International. In this role, you will be responsible for monitoring various systems on a rotational basis, providing 7 x 24 x 365 systems monitoring, and responding to system incidents.

Key Responsibilities

  • Monitor and analyze system performance to identify potential issues and take proactive measures to prevent downtime.
  • Investigate and resolve system incidents in a timely manner, escalating issues to relevant stakeholders as needed.
  • Collaborate with technical teams to provide incident updates and work together to resolve issues.
  • Document all incidents, including root cause analysis and resolution steps.
  • Perform system health checks to ensure optimal system performance.

Requirements

  • High School or equivalent Diploma
  • Proficiency in Microsoft Excel
  • Basic SQL skills
  • Experience in a technical / data / analytical role
  • Experience with monitoring of systems


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