Technical Support Engineer
4 days ago
Job Overview
We are seeking a highly skilled and detail-oriented Technical Support Engineer to join our team at Network International. In this role, you will be responsible for monitoring various systems on a rotational basis, providing 7 x 24 x 365 systems monitoring, and responding to system incidents.
Key Responsibilities
- Monitor and analyze system performance to identify potential issues and take proactive measures to prevent downtime.
- Investigate and resolve system incidents in a timely manner, escalating issues to relevant stakeholders as needed.
- Collaborate with technical teams to provide incident updates and work together to resolve issues.
- Document all incidents, including root cause analysis and resolution steps.
- Perform system health checks to ensure optimal system performance.
Requirements
- High School or equivalent Diploma
- Proficiency in Microsoft Excel
- Basic SQL skills
- Experience in a technical / data / analytical role
- Experience with monitoring of systems
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