Technical Support Engineer Leader
4 days ago
**Job Overview**
We are seeking a highly skilled Technical Support Engineer to join our team at Netsurit Group.
- The ideal candidate will possess strong planning, organizing, and monitoring abilities, with excellent communication skills.
- Able to interact with staff at all levels of the organization and clients from diverse backgrounds.
- Service Desk Management skills and leadership/mentoring capabilities are essential.
**Responsibilities**
The selected candidate will be responsible for:
- Supporting end-users and assisting with escalations, managing VIP support and ensuring procedures are followed.
- Managing the network and IT infrastructure, including VM Server Management via MS Hyper-V & Failover Clustering.
- Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
- Managing and mentoring IT consultants in the Internal IT team.
- Plan and manage IT projects, including LAN Management Cabling and switching (DELL) and WAN Management FireWALL (SonicWALL & FortiGate).
- Reporting on service metrics.
**Key Skills**
The successful candidate will possess:
- Strong customer focus and experience in recognizing business needs and solutions.
- Robust communication and troubleshooting skills.
- Attention to detail, organization, and client operations.
- Ability to work without supervision and lead teams effectively.
**Certifications and Qualifications**
A CCNA and relevant Security certification would be advantageous, as well as Certified on Microsoft 365 Suite/Azure Administration & Management.
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