Technical Support Engineer Leader

4 days ago


Johannesburg, Gauteng, South Africa Netsurit Group Full time

**Job Overview**

We are seeking a highly skilled Technical Support Engineer to join our team at Netsurit Group.

  • The ideal candidate will possess strong planning, organizing, and monitoring abilities, with excellent communication skills.
  • Able to interact with staff at all levels of the organization and clients from diverse backgrounds.
  • Service Desk Management skills and leadership/mentoring capabilities are essential.

**Responsibilities**

The selected candidate will be responsible for:

  • Supporting end-users and assisting with escalations, managing VIP support and ensuring procedures are followed.
  • Managing the network and IT infrastructure, including VM Server Management via MS Hyper-V & Failover Clustering.
  • Implementation of ISO 27002 controls and management of the ISO 27001 ISMS.
  • Managing and mentoring IT consultants in the Internal IT team.
  • Plan and manage IT projects, including LAN Management Cabling and switching (DELL) and WAN Management FireWALL (SonicWALL & FortiGate).
  • Reporting on service metrics.

**Key Skills**

The successful candidate will possess:

  • Strong customer focus and experience in recognizing business needs and solutions.
  • Robust communication and troubleshooting skills.
  • Attention to detail, organization, and client operations.
  • Ability to work without supervision and lead teams effectively.

**Certifications and Qualifications**

A CCNA and relevant Security certification would be advantageous, as well as Certified on Microsoft 365 Suite/Azure Administration & Management.



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