Technical Services Director
3 days ago
Emporium is seeking a highly skilled Technical Service Manager to oversee the maintenance and development of our IT systems.
The ideal candidate will have a strong background in IT project management and a proven track record of delivering results in a fast-paced environment.
Key Responsibilities- IT System Analysis and Improvement: Conduct thorough analysis of existing IT systems and develop effective solutions to improve efficiency and productivity.
- Project Resource Planning: Establish the necessary resources required for projects and present findings to senior management.
- Strategic Planning: Collaborate with technical staff to create strategic plans to deliver IT services.
- Client Issue Resolution: Analyze clients' issues and develop plans to mitigate them.
- IT Infrastructure Management: Schedule upgrades and replacements of software and hardware, and oversee the acquisition of new technology.
- Team Leadership: Hire and train new staff, and ensure they have the necessary skills and knowledge to perform their duties.
- Professional Development: Stay up-to-date with the latest developments in the IT and management sectors, and attend workshops and refresher courses as required.
- Education: Bachelor's degree in computer science, IT, computer engineering, or a related field.
- Certifications: Microsoft Certification is preferred.
- Experience: At least 3 years' experience in project management or as a technical analyst.
- Skills: Excellent analytical, diagnostic, and troubleshooting skills, with the ability to make important decisions in a fast-paced environment.
- Interpersonal Skills: Great interpersonal and communication skills, with excellent time management and teamwork skills.
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