Strategic Operations Manager

2 months ago


Pretoria, Gauteng, South Africa Profession Hub Full time

We are looking for a Strategic Operations Manager to join our team at Profession Hub. The ideal candidate will have extensive knowledge of operational processes within the bank collections team, including client-specific programs, bank-specific programs, and internal processes.

Key responsibilities include:

  • Designing new programs to enhance the process and minimizing manual intervention.
  • Liaising with clients on any specific business rules changes for potential increase in collection success.
  • Writing User Requirements and Specifications on the changes and analyzing how any changes may impact or improve the current process.
  • Mapping existing processes to identify optimization opportunities.
  • Mapping new processes to ensure that the correct process is followed by the developers as expected by business operations.
  • Managing the developers' priorities.
  • Assisting with End-to-End testing of changes.
  • Assisting operational staff in data queries and checks to ensure the clients' business rules are applied correctly before sending transactions to the bank.
  • Processing Bank Response files.
  • Extracting and compiling statistics and reports for internal stakeholders and clients.

Requirements include:

  • Strong knowledge of SQL.
  • Strong knowledge of processes.
  • Ability to translate Operations requirements to technical people and vice versa.
  • Strong problem-solving skills.


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