Enterprise IT Support Specialist

4 days ago


Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time
About Uptime Solutions Ltd

We are a leading provider of white-label IT Support and NOC services to Managed Service Providers (MSPs), enabling them to extend their service offerings to customers. Our clients benefit from professional, agile, and innovative solutions that cater to their evolving needs.

Job Summary

This role is an exciting opportunity for a skilled 3rd Line Support Engineer to join our team in providing exceptional IT support services to a leading US-based MSP. The successful candidate will be responsible for managing server and virtualization environments, troubleshooting complex network issues, and ensuring the security and compliance of our clients' IT infrastructure.

Key Responsibilities
  • Server & Virtualization Management: Manage and maintain server operating systems (Windows Server, Linux) and virtualization platforms (VMware, Hyper-V).
  • Networking & Wi-Fi: Configure and manage network devices (routers, switches, firewalls) and Wi-Fi systems.
  • IT Infrastructure Support: Provide technical assistance and resolve issues related to server and virtualization management, networking, and security.
  • Security & Compliance: Implement and manage security measures across servers, VMs, and networks to protect against unauthorized access and threats.
Technical Requirements
  • Expert knowledge of server operating systems (Windows Server, Linux) & virtualization platforms (VMware, Hyper-V).
  • Proficiency in configuring and managing network devices (routers, switches, firewalls) and Wi-Fi systems.
  • Strong understanding of backup technologies (e.g., Veeam, Acronis) and disaster recovery planning.
  • Familiarity with network protocols, security best practices, and compliance frameworks.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • Flexible hybrid/remote working patterns that accommodate your lifestyle.
  • Access to company-funded training and development opportunities to enhance your skills and knowledge.
  • Cross-border collaboration with leading MSPs and colleagues in the UK, Sri Lanka, SA, New Zealand, and the US.
  • A workplace that values diversity, equity, inclusion, and belonging, fostering a culture that supports your growth and well-being.


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