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Real Estate Operations Coordinator/Analyst

1 month ago

Cape Town, Western Cape, South Africa MRI Software Full time
Transforming Real Estate with MRI Software

MRI Software is a pioneer in real estate software solutions, committed to empowering its employees to reach new heights. As a key member of our Global Professional Services organization, you will play a pivotal role in driving the success of our operations.

About the Role

We are seeking an experienced and highly organized Real Estate Operations Coordinator/Analyst to join our team in Cape Town. The successful candidate will be responsible for providing operational support to our GPS Operations Management team, participating in project management, resource management, training solutions management, and business operations management.

Responsibilities
  • Assist the Resourcing Manager in the rollout of centralized scheduling, including process documentation, setup in the MRI scheduling software tool, and training to Project Managers and Consultants.
  • On-board new teams into the centralized scheduling process to ensure a smooth transition.
  • Setup and ongoing maintenance of skills matrices for all GPS Consultants.
  • Regular and ad-hoc reporting around resource capacity, demand, and future project requirements.
  • Schedule project resources, administer additions, changes, and deletions in the scheduling system.
  • Monitor, track, and report on professional services cancellations.
  • Attend team meetings as the operations representative to support professional teams, offer scheduling advice, and overall operations best practice.
  • Creation of new projects once the sales cycle has been completed.
  • Coordinate activities, requests, and approvals between GPS and other MRI departments.
  • Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com.
  • Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks.
  • Support and maintenance of Operations departmental processes and procedures.
  • Expediting quotes, orders, and query resolutions from both Project and Account Managers.
  • Support and train the GPS team in the use of OpenAir, Smartsheets, and JIRA.
  • Understand key data points in our systems and write ad-hoc reports to analyze data.
  • Timesheet monitoring, escalation, and reporting.
  • Assist with regional month-end closing procedures, invoices, and financial reconciliation.
  • Reporting and liaison with project managers regarding clients aged debt positions.
  • Handle invoice matching and invoice queries when required in support of the finance team.
Requirements
  • A driver's license is required, and excellent communication skills are essential. The ideal candidate must consistently meet expected timelines.
  • The candidate should be strategic, tactical, and detail-oriented, with a high value placed on order, accuracy, client satisfaction, and turnaround times.
  • Moderate to expert proficiency in MS Excel and MS Office in general (formulas, formatting, pivot tables) is necessary.
  • The ideal candidate should be very professional and able to communicate effectively with clients to answer questions and resolve queries.
  • The ability to be analytical, review numbers, gather, and present results for business review to drive process improvement and change is essential.
  • The candidate should demonstrate positive behavior and attitude that contributes towards achieving and supporting the departmental, company, and operational objectives.
  • Capability to multitask, along with a willingness to learn, develop, accept, and adapt to a constantly changing environment, is required.
  • Great organizational and record-keeping skills, with a focus on developing and maintaining processes and procedures, are crucial to the success of the team.
  • Confidence to accomplish job requirements and positively welcome feedback for continuous improvement is necessary.
  • Salesforce.com knowledge is a plus.
Compensation and Benefits

We offer a competitive salary of $65,000 per annum, along with a comprehensive benefits package that includes medical aid scheme, personal pension plan, parental leave benefit, 25 days of annual leave, public holidays, and flexible working hours. We also provide tuition reimbursement schemes and opportunities for professional development.