Desktop Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Dimension Data Full time
Job Title: Desktop Support

As a Desktop Support Technician at Dimension Data, you will play a critical role in ensuring the smooth operation of our IT systems. Your primary responsibility will be to provide technical support to our staff, ensuring that all computers and peripherals are functioning properly and efficiently.

Key Responsibilities:
  1. Handle tickets assigned by your team leader and Level – 1 Helpdesk agent
  2. Diagnose problems and determine next steps
  3. Identify and discuss root causes of user technical issues
  4. Follow established processes and procedures
  5. Collaborate with onsite technicians to diagnose and troubleshoot issues
  6. Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines
Requirements:
  1. Tertiary qualification in Computer Science, Information Systems, or a related technical certification
  2. Minimum of 3 years experience as a Desktop Technician
  3. Excellent written and verbal communication skills
What We're Looking For:

We're seeking a highly skilled and experienced Desktop Support Technician to join our team. If you have a passion for IT and a strong desire to provide exceptional customer service, we encourage you to apply.

Please submit your application with certified copies of qualifications and certifications. Your CV should not exceed 3 pages.



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