Desktop Support Specialist

5 days ago

Cape Town, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time
Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to join our team at Capital H Staffing and Advisory Solutions. As a key member of our IT department, you will be responsible for providing top-notch technical support and training to our users.

Key Responsibilities:
  • Technical Support: Provide expert assistance and troubleshooting for Microsoft 365-related issues, including connectivity and functionality problems.
  • User Management: Manage user accounts, permissions, and licenses within the Microsoft 365 environment.
  • Training and Documentation: Create and maintain documentation for end-users and provide training sessions to help users effectively utilize Microsoft 365 tools.
  • Incident Management: Track, prioritize, and resolve support tickets related to Microsoft environment.
  • Collaboration: Work closely with the IT team to address issues and improve overall IT services.
  • Administrative: Assist with quotations and orders, capture IT and mobile devices on internal assist register, upload IT related invoices to SharePoint and allocate for finance team.
Requirements:
  • Relevant Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Teamwork Administrator Associate, and Microsoft Certified: Fundamentals.
  • Technical Skills: Proficiency in Microsoft 365 applications and services, as well as a strong understanding of Windows operating systems.
  • Problem-Solving: Troubleshooting and problem-solving skills.
  • Communication: Strong verbal and written communication skills to effectively assist users and document processes and infrastructure.
  • Experience: Prior experience in a technical support role, particularly with Microsoft 365, is required.
Working Conditions:
  • Offices are based in Black River Park (Cape Town Southern Suburbs)
  • Work hours are between 08h00 and 17h00 (Flexible)
  • Work onsite at the offices
  • The nature of IT support does imply that support hours could occur outside of normal office hours
  • Travel required to other locations (Steenberg, Robertson)
  • Driver's License & Own Transport

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