IT Operations and Service Delivery Manager: Technical Expertise and Leadership Role

2 weeks ago


Johannesburg, Gauteng, South Africa HR Genie Full time

About This Role:



Our client, a leading global tech firm, seeks an experienced IT Operations and Service Delivery Manager to join their team in Johannesburg. This is a contract role that offers stability, growth opportunities, and an attractive rate of pay.



Key Responsibilities:




  • Oversee the end-to-end service delivery lifecycle, ensuring timely and efficient resolution of incidents and requests.
  • Collaborate with cross-functional teams to optimize service processes, monitor SLAs, and make data-driven decisions to improve service quality.
  • Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues, and stay updated on Microsoft products, services, and best practices.
  • Foster strong client relationships by understanding their needs and expectations, and implement customer-centric strategies to enhance satisfaction and loyalty.
  • Lead and motivate a team of IT professionals, providing coaching, mentorship, and performance feedback.
  • Collaborate with vendors to ensure seamless service delivery, participate in contract negotiations, and manage vendor relationships.
  • Identify areas for efficiency gains and implement process enhancements, driving continuous improvement initiatives.


Requirements:




  • Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum of 5-8 years of experience in IT operations, with at least 3 years in a managerial role.
  • Proficiency in Microsoft technologies, including Windows Enterprise, Office 365, Azure, and SQL.
  • Strong communication, leadership, and problem-solving skills.
  • Clear examples of previous track record.


About HR Genie:



HR Genie is a leading recruitment agency specializing in IT and professional services recruitment. We work closely with our clients to understand their needs and preferences, and provide tailored recruitment solutions to match their requirements.



We are committed to delivering exceptional service and results, and pride ourselves on our professionalism, expertise, and customer focus.



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