Clinical Services Coordinator
6 days ago
We are seeking a highly skilled and experienced Clinical Administrator/Clinical Specialist to join our team. The successful candidate will be responsible for handling claims clinical responsibilities for GAP Short Term Insurance Products, ensuring that the principles and outcomes of Treating Customers Fairly (TCF) are practiced and achieved.
This is an exciting opportunity for someone who is passionate about delivering excellent customer service and has a strong background in healthcare and administration.
ResponsibilitiesThe successful candidate will be responsible for:
- Handling claims clinical responsibilities for GAP Short Term Insurance Products.
- Ensuring TCF principles and outcomes are practiced and achieved.
- Investigating PMB internal claims and negotiating discounts with service providers.
- Conducting pre-existing claim investigations and recommending outcomes.
- Resolving client queries and managing expectations.
To be successful in this role, you will need to have:
- A Matric/Grade 12 National Senior Certificate or equivalent.
- A relevant qualification in a medical or related field, such as nursing or medical technology.
- Minimum 2-3 years of experience within the life insurance industry in a clinical or claims assessment/administration role.
- Strong knowledge of medical aid schemes.
- An understanding of anatomy and physiology.
- Proficient in Microsoft Office and claims management systems.
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