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Strategic Tourism Operations Director

1 month ago

Pretoria, Gauteng, South Africa Kencorp Full time

Kencorp is seeking an experienced Tourism Manager to lead our multi-property operations, ensuring exceptional guest experiences and driving business growth.

About the Role

The ideal candidate will possess a strong background in tourism management, with a focus on overseeing multiple properties and diverse teams. A tertiary qualification in Hospitality or Property Management, or a related field, is essential. With 5+ years of experience in tourism, hospitality, or property management, this professional will bring expertise in budgeting, forecasting, and revenue management.

We are looking for someone who can develop and implement training programs to maintain high service standards across the portfolio. Strong leadership and management skills are required, with the ability to oversee multiple locations and diverse teams. The chosen candidate will be responsible for fostering a culture of teamwork, professional development, and accountability among staff at all properties.

In this role, you will oversee property maintenance schedules and ensure all properties are kept in excellent condition. You will also be responsible for managing vendor relationships for maintenance, landscaping, and other outsourced services. Our ideal candidate will have a deep understanding of local tourism trends, real estate, and regulatory requirements.

A competitive salary of $120,000 - $150,000 per year reflects the complexity and importance of this role in driving Kencorp's success.

Key Responsibilities
  • Oversee the operations, maintenance, and overall management of multiple tourism properties
  • Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction
  • Coordinate with on-site managers and staff to address property-specific needs and challenges
  • Regularly visit properties to inspect conditions, assess operations, and address issues
  • Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability
  • Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites
  • Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals
  • Lead marketing initiatives for promoting properties across various platforms and channels
  • Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property
  • Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio
  • Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally
  • Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience
  • Develop and implement training programs to maintain high service standards across the portfolio
  • Foster a culture of teamwork, professional development, and accountability among staff at all properties
  • Oversee property maintenance schedules and ensure all properties are kept in excellent condition
  • Manage vendor relationships for maintenance, landscaping, and other outsourced services
  • Develop long-term strategies for property improvements, upgrades, and expansion of services
  • Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities