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Training and Development Specialist

1 month ago

Cape Town, Western Cape, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking a highly skilled Training and Development Specialist to join our team in the USA campaign.

The salary for this role is estimated at $65,000 - $85,000 per annum, depending on experience and qualifications.

Job Description:

This is a fantastic opportunity for an experienced trainer to develop and deliver training programs that drive business results.

You will be responsible for identifying training needs, designing engaging learning experiences, and delivering high-quality training sessions to ensure our employees have the skills they need to succeed.

  • Facilitate product and system training as per client requirements
  • Identify and assess training needs within the client campaigns to identify gaps and relevant soft skills training
  • Provides input to the training strategy and the development of specific training development plans
  • Helps employees improve upon/enhance existing skills (upskilling)
  • Design solutions incorporating a variety of learning products
  • Create a supportive and conducive adult learning environment
  • Create product or systems assessments to determine candidate's understanding of the training received
  • Choosing appropriate training methods as required (i.e. virtual, simulated, mentoring, on the job training, professional development classes, etc.)
  • Provide coaching to employees where gaps or non-performance is identified
  • Campaign training reporting on a weekly basis
  • Compile a handover assessment report from training into operations for each candidate
  • Perform other duties as assigned
Required Skills and Qualifications:

To be successful in this role, you will require:

  • Minimum matric or related NQF qualification essential
  • Previous Coaching experience is essential
  • Previous training experience is highly advantageous
  • ODETDP/ABET/Education qualification is nice to have
  • Coaching certificate preferred
  • Knowledge of Vodacom Systems
  • Prepaid experience non-negotiable
  • Proficiency in MS Office Applications
Competencies:

We are looking for someone with excellent interpersonal skills, strong facilitation skills, and the ability to work under pressure and deadline-driven.

  • Perseverance and self-driven
  • Excellent interpersonal skills
  • Excellent facilitation skills
  • Excellent computer skills
  • Report writing skills with sound attention to detail
  • Able to work under pressure and deadline driven