Administrative Support Coordinator
3 hours ago
We are seeking a highly organized and customer-focused individual to join our team as an Administrative Support Coordinator at Hired Recruitment (Pty) Ltd in Johannesburg. This is a fantastic opportunity for someone who is eager to learn and grow with our company.
Job DescriptionThis role will be responsible for providing administrative support to the Customer Services team, ensuring seamless day-to-day operations and delivering exceptional customer service. The successful candidate will have excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
Key Responsibilities:- Provide administrative support to the Customer Services team, including managing the switchboard, front desk, and stationery requirements;
- Manage office stock, place orders, and ensure adequate stock levels are maintained;
- Capture orders accurately into Macola, reconcile EPS, Surgitrack, and Orderwise orders, and check stock levels regularly;
- Prepare monthly reports, handle customer enquiries, and review orders for accuracy;
- Communicate ETA for backorders to customers, prepare weekly Backorder reports, and review backorders daily for release;
- Submit Bill & Sends to Jhb before 3pm each day, record in the Bill & Sends register, and review on a daily basis;
- Complete quotations within 48 hours, follow up on outstanding quotations, and submit Pro Forma Invoices to COD and Export customers;
- Identify problem areas for couriers, escalate issues to Supervisors, and follow up on delivery queries;
- Obtain approval for goods to be returned, notify the Receiving team, and review the weekly Goods Returned log;
- Maintain health and safety principles, manage stock of hairnets and dustcoats, and report Health & Safety incidents timeously;
- Ensure product quality and safety throughout the order process, monitor expiry dates, and document NCAs and ARs where relevant.
To succeed in this role, you will need:
- A minimum of 5 years' experience in a similar administrative support role;
- Excellent communication, organizational, and interpersonal skills;
- PC skills, including Microsoft Word, Excel, and Outlook;
- Ability to work accurately and efficiently under pressure;
- High level of attention to detail and ability to multitask.
In return for your hard work and dedication, we offer a competitive salary of R250,000 per annum, a supportive and dynamic work environment, and opportunities for growth and development.
About Us:Hired Recruitment (Pty) Ltd is a leading recruitment agency in South Africa, committed to delivering exceptional service and results to our clients. If you are a motivated and organized individual who is passionate about customer service, we would love to hear from you
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