Head of IT Service Management
2 days ago
We are seeking a highly skilled and experienced Head of IT Service Management to lead our IT service management functions. This role involves overseeing the design, implementation, and maintenance of IT service management frameworks, ensuring that IT services meet the needs of the business effectively and efficiently.
Key Responsibilities:- Leadership and Strategy: Develop and execute the IT service management strategy in alignment with organizational goals, lead and mentor the ITSM team, and collaborate with senior leadership to understand business objectives.
- Service Management Framework: Design, implement, and maintain IT service management frameworks based on best practices, ensure the effective management of IT service delivery, and oversee the development and maintenance of service catalogues and service level agreements.
- Process Improvement and Optimization: Identify opportunities for process improvements, implement changes to enhance service quality and efficiency, and monitor and analyze key performance indicators to assess service performance.
- Vendor and Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, manage relationships with third-party vendors, and act as a primary point of contact for IT service-related issues and escalations.
- Compliance and Risk Management: Ensure IT services comply with relevant regulations, standards, and policies, identify and manage risks associated with IT service delivery, and maintain robust documentation and reporting.
- Resource Management: Manage the ITSM budget, oversee the procurement and management of tools and technologies, and ensure the ITSM team is adequately trained and equipped.
Requirements:
- Experience in IT service management or a related field.
- Proven track record in a leadership role within IT.
- Experience with ITIL, COBIT, or other IT service management frameworks.
- Cloud experience: AWS.
- Exposure to Chorus is beneficial.
Qualifications:
- Matric.
- Relevant IT qualifications.
Why work for us?
We are a consultancy that solves complex real-world problems with innovative software solutions. We believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
You will be part of a team working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
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