Senior Group Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

As a Senior Group Manager at WNS Global Services, you will lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.

Key Responsibilities:

  • Drive and improve efficiency, leading to better operating margins with a strong focus on governance, timelines, and risk management.
  • Predictive SLA monitoring and reporting.
  • Provide thought leadership, creative solutions, and leverage problem-solving techniques to drive continuous improvement.
  • Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, and client visits.
  • Digitalization of Quality Assurance Delivery – embed digital tools to strengthen audit mechanisms.
  • Demonstrate leadership behaviors, such as enterprise thinking, effective and quick decision-making, and making collaboration essential.
  • Foster a spirit of continuous learning and collaboration across teams.

Qualifications:

  • Grade 12/Matric.
  • Graduates/Post Graduate.
  • Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality.
  • Lean Six Sigma Black Belt certified (Master Black Belt preferred).
  • Experience in automation of aspects of Quality function.
  • Knowledge and experience of Agile methodology and demonstrate a digital mindset.
  • Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset, and WNS Values.
  • Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity, and rapid change.

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