Senior Group Manager
1 month ago
As a Senior Group Manager at WNS Global Services, you will lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.
Key Responsibilities:
- Drive and improve efficiency, leading to better operating margins with a strong focus on governance, timelines, and risk management.
- Predictive SLA monitoring and reporting.
- Provide thought leadership, creative solutions, and leverage problem-solving techniques to drive continuous improvement.
- Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, and client visits.
- Digitalization of Quality Assurance Delivery – embed digital tools to strengthen audit mechanisms.
- Demonstrate leadership behaviors, such as enterprise thinking, effective and quick decision-making, and making collaboration essential.
- Foster a spirit of continuous learning and collaboration across teams.
Qualifications:
- Grade 12/Matric.
- Graduates/Post Graduate.
- Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality.
- Lean Six Sigma Black Belt certified (Master Black Belt preferred).
- Experience in automation of aspects of Quality function.
- Knowledge and experience of Agile methodology and demonstrate a digital mindset.
- Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset, and WNS Values.
- Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity, and rapid change.
-
Senior Group Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group ManagerAt WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders.Key Responsibilities:Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management.Create a high-performing, highly-engaged team...
-
Senior Group Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Overview We are seeking a highly skilled and experienced Senior Group Manager to join our team at WNS Global Services. Key Responsibilities: * Lead a team of operational leaders * Deliver contractual and commercial performance through cost and profitability management * Create a high-performing, highly-engaged team through modeling desired WNS...
-
Senior Product Owner
4 weeks ago
Cape Town, Western Cape, South Africa Betway Group Full timeAbout the RoleWe are seeking a highly skilled Senior Product Owner to join our team at Betway Group. As a Senior Product Owner, you will be responsible for owning and driving the success of multiple Betway products, working closely with the Product Manager to set the product vision, strategy, and roadmap.Key ResponsibilitiesWork with the Product Manager to...
-
Senior Group Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group ManagerWNS Global Services is seeking a highly skilled and experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department.Key Responsibilities:Lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer-centric and...
-
Senior Group Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group ManagerAt WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.Key Responsibilities:Lead and develop a high-performing team to deliver quality assurance services...
-
Senior Group Manager
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group ManagerWNS Global Services is seeking a highly skilled and experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department. As a key member of our leadership team, you will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance...
-
Senior Group Manager
2 months ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWNS Global Services is seeking a seasoned professional to lead our Inbound Service, Sales and Retentions Department. As a Senior Group Manager, you will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance environment. Your key objectives will include generating revenue and retaining...
-
Senior Group Manager Lead
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeSenior Group Manager LeadPrimary Responsibilities:Job Overview: As a Senior Group Manager Lead at WNS Global Services, you will lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients.Key Responsibilities:Drive & improve efficiency, leading to better operating margins with a...
-
Senior Change Management Professional
2 months ago
Cape Town, Western Cape, South Africa DLK Group Full timeAbout the RoleThe Senior Change Management Professional will lead all aspects of the change management program, engaging with senior leadership and executives to gain buy-in and manage other change management practitioners. This role will apply a structured methodology and lead change management activities, utilizing a change management process and tools to...
-
Senior Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Tsebo Group Full timeJob Title: Senior Operations ManagerWe are currently seeking experienced professionals to fill the role of Senior Operations Manager within the hospitality industry. The primary objective of this position is to supervise and oversee the daily operations of our organisation. Key responsibilities include ensuring the maintenance of high-quality standards in...
-
Group Financial Manager
1 month ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeGroup Accountant Job DescriptionOur client, a leading entertainment company in Cape Town, is seeking a Group Accountant to join their dynamic team. As a key member of the finance department, you will be responsible for overseeing the financial health and compliance of the group of companies.Key Responsibilities:Prepare and review group financial...
-
Senior Change Manager | Transformation Expert
2 weeks ago
Cape Town, Western Cape, South Africa DLK Group Full timeJob DescriptionThe Senior Change Manager role at DLK Group involves leading all aspects of change management programs, engaging with senior leadership and executives, and applying a structured methodology to lead change management activities.Key Responsibilities:Leverage expertise in transformation management to drive organizational change...
-
Senior Contract Manager
3 weeks ago
Cape Town, Western Cape, South Africa AFMS Group Full timeWe are seeking an experienced Senior Contract Manager to join our team at AFMS Group.Job SummaryAs a Senior Contract Manager, you will be responsible for delivering contract services to our clients. You will work closely with our clients to understand their needs and develop strategies to meet their requirements.Key Responsibilities* Develop and implement...
-
Senior Ship Agency Manager
2 weeks ago
Cape Town, Western Cape, South Africa Tower Group Full timeDuties and ResponsibilitiesAs the Senior Ship Agency Manager for Tower Group, you will be responsible for managing the Western Cape Agency branch office, participating in the management of the company, and differentiating the agency from competitors in the marketplace.Main ResponsibilitiesManage staff complement to achieve best productivity and comply with...
-
Senior Fund Manager
4 weeks ago
Cape Town, Western Cape, South Africa TMF Group Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Manager to join our Fund Services team at TMF Group. As a key member of our team, you will be responsible for providing support to the Associate Director and other Senior Leaders, ensuring the efficiency of the company is maintained.Key ResponsibilitiesTake ownership of a portfolio of...
-
Group Facilitation Expert
4 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob Title: Facilitation SpecialistAbout the RoleThe Facilitation Specialist plays a pivotal role in guiding teams and organizations through complex processes, fostering collaboration, and enhancing communication. This position requires a deep understanding of group dynamics, effective facilitation techniques, and the ability to drive results through...
-
Senior Change Management Specialist
4 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob Title: Senior Change Manager About the Role: We are seeking a highly skilled Senior Change Manager to join our dynamic team at DLK Group (PTY) Ltd. The ideal candidate will have a strong background in Human Resource Management or Organizational Psychology, with a specialized focus on Change Management. With a minimum of eight years of relevant...
-
Senior IT Service Delivery Manager
4 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob Title: Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and...
-
Senior Group Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group Manager - Customer Experience LeaderJob Summary: We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales, and Retentions Department. The successful candidate will create and instill a customer-centric culture, driving revenue growth and retention through effective management of people, metrics, and...
-
Senior Group Manager
2 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Senior Group Manager - Customer Experience LeaderJob Summary:We are seeking a highly experienced Senior Group Manager to lead our Inbound Service, Sales and Retentions Department. The successful candidate will be responsible for creating and instilling a service, sales and retentions culture in a customer-centric and high-performance...