Senior Group Manager

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Overview

We are seeking a highly skilled and experienced Senior Group Manager to join our team at WNS Global Services.

Key Responsibilities:

* Lead a team of operational leaders
* Deliver contractual and commercial performance through cost and profitability management
* Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviors, effective coaching, performance management, and recognition
* Build excellent relationships both internally and externally at all levels
* Ensure compliance to all relevant process and regulatory standards
* Control and minimize costs
* Drive continuous improvement and create value by delivering excellent customer experience

Requirements:

* Grade 12
* 5-8 years of experience at a Senior Management level
* CX experience at a Senior Level
* Experience in the US Insurance Vertical

Additional Information:

* US Night shifts hours

If you are a motivated and results-driven professional with a passion for leadership and customer experience, we encourage you to apply for this exciting opportunity.


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