Senior Group Manager

1 week ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Senior Group Manager

At WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders.

Key Responsibilities:

  • Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management.
  • Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviors, effective coaching, performance management, and recognition.
  • Build excellent relationships both internally and externally at all levels.
  • Ensure compliance to all relevant process and regulatory standards.
  • Control and minimize costs.
  • Drive continuous improvement and create value by delivering excellent customer experience.

Requirements:

  • Grade 12
  • 5-8 years of experience at a Senior Management level
  • CX experience at a Senior Level
  • Experience in the US Insurance Vertical and an advantage

Additional Information:

US Night shifts hours



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