Senior Group Manager
1 week ago
At WNS Global Services, we are seeking a highly skilled and experienced Senior Group Manager to lead our team of operational leaders.
Key Responsibilities:
- Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management.
- Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviors, effective coaching, performance management, and recognition.
- Build excellent relationships both internally and externally at all levels.
- Ensure compliance to all relevant process and regulatory standards.
- Control and minimize costs.
- Drive continuous improvement and create value by delivering excellent customer experience.
Requirements:
- Grade 12
- 5-8 years of experience at a Senior Management level
- CX experience at a Senior Level
- Experience in the US Insurance Vertical and an advantage
Additional Information:
US Night shifts hours
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