Store Manager

3 weeks ago


Richards Bay, KwaZulu-Natal, South Africa Cash Crusaders Retail (Pty) Ltd Full time

Job Title: Store Manager - Customer Experience Leader

Estimated Salary: R 250,000 per annum

This role is responsible for creating a world-class customer experience by developing and implementing strategies that meet and exceed customer expectations. You will lead a team of customer-focused staff who are passionate about delivering exceptional service.

About Cash Crusaders Retail (Pty) Ltd:

We pride ourselves on providing an exceptional shopping experience to our customers. As a Store Manager - Customer Experience Leader, you will be instrumental in shaping the customer experience strategy and driving business results.

Responsibilities:

  • Customer Experience: Develop and implement customer-centric strategies that drive loyalty and retention.
  • Staff Development: Train and mentor staff to deliver exceptional customer service.
  • Mystery Shopping: Conduct mystery shopper evaluations to monitor customer service standards.

Requirements:

  • Experience: Proven track record in customer-facing roles or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to analyze data, and strong problem-solving abilities.
  • Qualifications: Bachelor's degree in Marketing or a related field.


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