Training Facilitator

2 weeks ago

Cape Town, Western Cape, South Africa MCI, LC Full time
Job Title: Training Facilitator

MCI, LC is seeking a dynamic and experienced Training Facilitator to join our team. As a key member of our organization, you will be responsible for designing, delivering, and assessing training programs to enhance the skills and knowledge of our employees.

Key Responsibilities:
  • Develop and implement comprehensive training programs for new and existing employees.
  • Facilitate engaging and interactive training sessions.
  • Assess and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
  • Collaborate with department heads and subject matter experts to tailor training content to specific needs.
  • Stay updated on industry trends and best practices to continuously improve training methodologies.
  • Provide coaching and support to employees to enhance their professional development.
  • Manage the logistics and scheduling of training sessions, ensuring smooth execution.
Requirements:
  • A National Senior Certificate (NSC) or equivalent.
  • A diploma or degree in a relevant field such as Human Resources, Education, Business Management, or Communications advantageous.
  • Certifications in training and development (e.g., Train-the-Trainer, Facilitation Skills) can be advantageous.
  • Understanding of the BPO industry, including common processes, technologies, and customer service standards.
  • Proven experience as a Training Facilitator in BPO, Corporate Trainer, or in a similar role.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to engage and motivate participants, fostering a positive learning environment.
  • Proficiency in using various training tools and technologies, including e-learning platforms.
  • Strong organizational and time-management skills.
What We Offer:
  • Competitive compensation packages.
  • Professional development opportunities.
  • A collaborative work environment that values diversity and inclusion.
Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation:

MCI, LC is committed to providing reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Diversity and Equality:

MCI, LC is an equal opportunity employer and welcomes diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued and respected.

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