Technical Support Liaison

3 weeks ago


Sandton, South Africa Motus Corporation Full time

Job Summary: We are seeking a highly skilled Service Advisor: Non-Technical to join our team at Motus Corporation. In this role, you will serve as the primary point of contact between our technical team and customers, ensuring that all interactions are cost-effective and meet the highest quality standards.

Key Responsibilities:

  • Provide detailed estimates of repair costs and routine maintenance needs to customers.
  • Determine the necessary services required for each vehicle, taking into account the customer's preferences and budget constraints.
  • Predict the time required for completion of repairs and communicate this information to customers in a clear and concise manner.
  • Establish and maintain open lines of communication with customers throughout the repair process to ensure their satisfaction.

Requirements:

  • Excellent communication and customer service skills.
  • Able to work effectively in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


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