Dynamic Retail Operations Lead
4 weeks ago
We are seeking a highly skilled and experienced Retail Manager to join our team at Cre8work. As a key member of our management team, you will be responsible for leading our store operations, driving sales growth, and delivering exceptional customer experiences.
Salary: £55,000 - £65,000 per annum, depending on experience.
Key Responsibilities- Sales Growth:
- Develop and implement strategies to drive sales growth, improve customer footfall, and increase average transaction value.
- Monitor sales performance, analyze trends, and adjust strategies accordingly.
- Team Leadership:
- Recruit, train, and motivate a high-performing team, fostering a positive work environment.
- Provide ongoing coaching and support to staff, ensuring they have the skills and knowledge required to deliver exceptional customer service.
- Customer Experience:
- Ensure that all customers receive exceptional service, with a focus on creating memorable experiences that drive loyalty and repeat business.
- Handle customer complaints and issues professionally, ensuring a satisfactory resolution.
- Inventory Management:
- Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized.
- Manage ordering, receiving, and storage of products, ensuring efficient and cost-effective supply chain management.
- Operational Efficiency:
- Ensure the store operates smoothly and efficiently, meeting all operational targets.
- Maintain a clean, safe, and organized store environment, adhering to company standards.
- Compliance and Safety:
- Ensure compliance with all company policies, procedures, and retail regulations.
- Conduct regular health and safety checks, ensuring staff are trained on safety protocols.
- Proven experience as a Retail Manager or in a similar role within the retail industry.
- Strong understanding of retail operations, sales strategies, and customer service excellence.
- Experience in managing, training, and developing a team, with a focus on leadership and team-building.
- Proficient in inventory management, merchandising, and financial management, with excellent analytical and problem-solving skills.
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