Dynamic Retail Operations Lead

4 weeks ago


Edenvale, Gauteng, South Africa Cre8work Full time
Job Overview

We are seeking a highly skilled and experienced Retail Manager to join our team at Cre8work. As a key member of our management team, you will be responsible for leading our store operations, driving sales growth, and delivering exceptional customer experiences.

Salary: £55,000 - £65,000 per annum, depending on experience.

Key Responsibilities
  • Sales Growth:
    • Develop and implement strategies to drive sales growth, improve customer footfall, and increase average transaction value.
    • Monitor sales performance, analyze trends, and adjust strategies accordingly.
  • Team Leadership:
    • Recruit, train, and motivate a high-performing team, fostering a positive work environment.
    • Provide ongoing coaching and support to staff, ensuring they have the skills and knowledge required to deliver exceptional customer service.
  • Customer Experience:
    • Ensure that all customers receive exceptional service, with a focus on creating memorable experiences that drive loyalty and repeat business.
    • Handle customer complaints and issues professionally, ensuring a satisfactory resolution.
  • Inventory Management:
    • Oversee inventory control, ensuring stock levels are optimal and shrinkage is minimized.
    • Manage ordering, receiving, and storage of products, ensuring efficient and cost-effective supply chain management.
  • Operational Efficiency:
    • Ensure the store operates smoothly and efficiently, meeting all operational targets.
    • Maintain a clean, safe, and organized store environment, adhering to company standards.
  • Compliance and Safety:
    • Ensure compliance with all company policies, procedures, and retail regulations.
    • Conduct regular health and safety checks, ensuring staff are trained on safety protocols.
Qualifications and Experience
  • Proven experience as a Retail Manager or in a similar role within the retail industry.
  • Strong understanding of retail operations, sales strategies, and customer service excellence.
  • Experience in managing, training, and developing a team, with a focus on leadership and team-building.
  • Proficient in inventory management, merchandising, and financial management, with excellent analytical and problem-solving skills.


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