Wine and Hospitality Team Leader

2 days ago


Stellenbosch, Western Cape, South Africa Merand Corbett & Associates Full time
Job Description

We are seeking a highly skilled Wine and Hospitality Team Leader to join our team at Merand Corbett & Associates.

About the Role

The successful candidate will oversee the daily operations of our wine tasting room, ensuring seamless communication with guests and team members. Key responsibilities include planning and coordinating group bookings, managing customer service interactions, and maintaining a professional demeanor. The ideal candidate will be fully bilingual in English & Afrikaans, reside in or near Stellenbosch, and possess own transport for shift, weekend, and holiday work.

Key Responsibilities:
  • Manage Daily Operations: Oversee the day-to-day activities of our wine tasting room, ensuring smooth operations and excellent customer service.
  • Coordinate Group Bookings: Plan and organize group bookings, ensuring efficient use of resources and exceptional guest experience.
  • Lead Customer Service Team: Manage and motivate a team of customer-facing staff, promoting a positive atmosphere and high standards of professionalism and customer service.
Requirements:
  • Fully Bilingual: Fluent in English and Afrikaans.
  • Residence: Resident in or near Stellenbosch with own transport required for shift, weekend, and holiday work.
  • Availability: Willingness to work on public holidays and weekends.
  • Personality: Friendly personality with a professional appearance.
  • Customer Service Orientation: Strong customer service skills and orientation.
  • Leadership Skills: Proven leadership, motivational, and interpersonal skills.
  • Organizational Abilities: Ability to plan, organize, and multi-task effectively.
Estimated Salary:

R 80,000 - R 120,000 per annum, depending on experience and qualifications.



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