Support Services Engineer Opportunity

5 days ago


Cape Town, Western Cape, South Africa Electrum Full time

Electrum invites applications for a Support Services Engineer Opportunity to join our Product Support team. As a key member of our technical support function, you will be responsible for delivering exceptional customer service and resolving technical issues related to our payment processing products and services.

Main Responsibilities:
  • Provide first-line technical support to Electrum clients via phone, email, and our ticketing system.
  • Troubleshoot and resolve technical issues related to VAS and payment processing, escalating complex problems to senior engineers as needed.
  • Collaborate with cross-functional teams to drive the resolution of technical issues.

This is an exciting opportunity to work with our innovative technology and contribute to the growth and success of our company.



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