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IT Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Thinkst Applied Research Full time

As an IT Support Engineer - Security at Thinkst Applied Research, you will play a critical role in providing technical support to our customers, addressing issues related to deployments, integrations, and incident response. In this role, you will be responsible for troubleshooting and resolving complex technical problems within customer environments, communicating technical issues and solutions effectively to customers with varying levels of technical expertise, and maintaining a detail-oriented approach to resolving technical issues, ensuring accuracy and completeness in all solutions.

What We Offer
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • A competitive compensation package.

We are looking for a strong technical expert with a solid understanding of networking, firewalls, DNS, encryption, and cybersecurity principles. The ideal candidate will have excellent verbal and written communication skills to convey technical information to technical and non-technical audiences, a commitment to providing top-notch customer service in challenging situations, and the ability to analyze data and logs, and document troubleshooting steps and solutions.