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Technical Service Engineer Position

1 week ago

Cape Town, Western Cape, South Africa Electrum Full time

ELECTRUM is seeking an experienced Technical Service Engineer to join our Product Support team. As a key member of our technical support function, you will be responsible for delivering exceptional customer service and resolving technical issues related to our payment processing products and services.

Main Responsibilities:
  • Provide first-line technical support to ELECTRUM clients via phone, email, and our ticketing system.
  • Troubleshoot and resolve technical issues related to VAS and payment processing, escalating complex problems to senior engineers as needed.
  • Collaborate with cross-functional teams to drive the resolution of technical issues.

You will have the opportunity to work with our cutting-edge technology and contribute to the development of our product offerings. If you are passionate about delivering excellent customer service and technical expertise, we encourage you to apply for this exciting opportunity.